Immediate Opening For Sr. Support Analy Control-m With Kiya.ai (cmmi )
- Kiya.ai
- 5 - 8 years
- Mumbai
- 26 days ago
- Email to a friend
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Job Description
Responsibilities
The job mainly consists of the following elements:
- 7/7 24/24 monitoring (by the control room) of IT-infrastructure and applicative components BNPPF
- Providing first line for all and second line support for workplace and applicative solutions
- Providing IT workplace equipment to end users (excl individual smart devices)
- We are gatekeeper of operational change management
- IT Continuity (perform DRP Disaster Recovery Program)
Technical & Behavioral Competencies
As OPS engineer:
- To ensure that all deployments are conducted on schedule, are fully deployed, implemented, and function in the operational environments.
- To help prepare the detailed runbook by identifying all stakeholders and related actions.
- To analyze all technical dependencies between the different components.
- To update the Current State Architecture document based on detailed technical design.
- To update or create all documentation for support.
As incident solver in run mode:
- To find, advice and implement solutions in order to solve incidents
- To document the resolution progress and the applied solutions
- To investigate, analyze and document incident cause and solution
- To evaluate with the squad Scrum Master if an incident has to be escalated to the Incident Manager on duty (iMod)
Technical Experience:
Mandatory
- Basic Knowledge of Wintel, Unix & Linux Environment
- Good knowledge at Control-M
- Basic Operating system: Aix, Unix, Linux, Windows Server
- Basic Database oracle / SQL
- Basic on scheduling
- MS Office XLS, Word, PPT
Preferable
- Experience in a second line
- Some knowledge about cloud environments
- WebSphere experience
- Experience in deployment of business applications.
Specific Qualifications (if required)
- Agile environment
- Follows the Customer processes for projects, incident and change management.
- Being standalone and team worker, analytically minded, meet commitment, ability to work in a dynamic and multi-cultural environment, flexible, customer-oriented, understand risk awareness.
- Motivated self-starter, process-oriented with high attention to detail
- Quick self-starter, proactive attitude.
- Good communication skills, Good analytical and synthesis skills.
- Autonomy, commitment, and perseverance.
- Ability to work in a dynamic and multicultural environment.
- Flexibility (in peak periods extra efforts may be required).
- Open minded and show flexibility in self-learning new technologies/tools.
- You are customer-minded and can translate technical issues into non-technical explanations.
- You are always conscious about the continuity of services.
- You have very good team spirit and share your knowledge and experience with other members of the team. Working in collaboration with team.
- Client-oriented, analytical, initiative oriented and able to work independently.
- Be flexible and ready to provide support outside of Business hours (on-call).
- Able to take additional responsibility.
- Able to work from base location Chennai/Mumbai (Whichever is your base location) during hybrid model.
- You are flexible and ready to provide support outside of Business hours (on-call).
Ankita Bhagat
Talent Acquisition Human Resources, Kiya.ai
Email ID: an**********t@ki*a.ai
Mobile Number : 7738314***
- www.kiya.ai
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: IT & Information SecurityRole Category: IT SupportRole: IT Support - OtherEmployement Type: Full timeContact Details:
Company: Kiya.aiLocation(s): Mumbai
Keyskills: Control-M Production Support Unix database Job Scheduling Scheduler Application Support
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Kiya.ai
About Us\n\nWe are AMS. AMS is a global total workforce solutions firm founded in 1996. We enable organizations to thrive in an age of constant change by building, reshaping, and optimizing workforces. We do this through talent acquisition and contingent workforce management, internal mobility and s...
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