Customer Support Executive
- Licious
- 0 - 5 years
- Bengaluru
- 1 month ago
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Job Description
Job title: Customer Support Executive
Working Hours: 10 hours 5 days a week. The 10 hour shift will be anytime within 6 am to 11pm (split shift option may be implemented as per business requirement). Week offs on a weekday and Saturday- Sunday will be working.
Mode of working/ Job Location: Work from Home
Type: Full Time
Job brief
We are looking for Customer Service Executives on a Full time basis from the comfort of home. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.
Key responsibilities
- Respond to inbound/outbound calls in a timely manner and resolve customer queries quickly and effectively to enhance customer satisfaction.
- Customers first point to contact with a view of customer loyalty and highest customer retention
- Follow communication scripts when handling different topics
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives
- Meet personal/team qualitative and quantitative targets
- Become an expert (Gastronauts) on Meat and on Licious processes and capabilities
- Handle all types of queries from customers with confidence and keep records of all the conversations.
- Ensure proper actions are taken on all customer complaints. In case customer complaints are not resolved, refer to designated departments for further investigation
- Educate and empower our customers and provide better support through Licious
- Drive our Voice of the Customer program to advocate for the customer and improve Licious through incorporating customer feedback
- Provide solutions and guide the customer through to resolution
- Escalate critical support issues to the appropriate channel
- Increase customer satisfaction and build loyalty through providing amazing, personal customer support.
- Ensure customers have a pleasant experience with customer service even when they face problems with product.
Desired profile:
Education: Graduation/HSC qualified.
Key Competencies
- Good Communication Skills
- Customer obsessed and adaptability to different personality types
- Ability to listen and active problem solving skills logically and critically
- Ability to multitask, set priorities and manage time effectively
- Good interpersonal, numerical and analytical ability
- Ability to handle pressure
- Clear and pleasant speaking voice
- Fluent in Hindi and English
- Quick-witted to understand problems fast
- Tech-savviness (MS office)
PreRequisites for applying:
- A laptop with below requirements:
- Minimum of 4 GB Ram
- I3 or higher process
- 128 GB storage space
- Windows10
- 64 bit processor
- Not older than 2 years
- Mini UPS for WiFi Routers
- A stable broadband or mobile internet connection.The connection speed has to be a minimum of 50 MBPS.
Job Classification
Industry: Food Processing (Meat / Poultry)Functional Area / Department: Customer Success, Service & OperationsRole Category: Customer Success, Service & Operations - OtherRole: Customer Success, Service & Operations - OtherEmployement Type: Full timeContact Details:
Company: LiciousLocation(s): Bengaluru
Keyskills: Customer Handling Customer Relationship Customer Service Complaint Handling Customer Management Query Resolution Client Satisfaction
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