Sr Seller Experience Manager, Inventory Trust
- Amazon
- 3 - 8 years
- Hyderabad
- 1 month ago
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Job Description
The Selling Partner Trust and Store Integrity (TSI) organization is committed to ensuring bad actors cannot operate in our store while legitimate selling partners can start and grow their businesses without fear of disruption. Our mission is to build and maintain trust so that customers and selling partners across the globe have confidence in the integrity of Amazons store. As part of TSI, the Inventory Trust team is seeking a Senior Seller Experience Managerto lead a critical program ensuring bar raising seller experience with Inventory trust appeals and processes. This role oversees the SX for enforcement teams, terminal inventory actions and supply chain reviews. This role works across risk, program and tech to create consistent experiences and earn trust with sellers through clear processes and communication. Program LeadershipOwn SX metrics driving improvement across risk, opps and tech
Drive program strategy and roadmap development
Establish and track program metrics, KPIs, and success criteria
Develop and maintain program documentation, processes, and best practices
Lead cross-functional initiatives across diverse multinational team Seller Experience Program Management Create durable feedback mechanisms to improve SX
Manage relationships with Legal, Compliance, content and investigative teams
Discover additional sources of seller feedback to drive systemic improvements
Drive process improvements to reduce appeals and false positives Stakeholder Management Operations
Build and maintain relationships with key internal and external stakeholders
Provide regular program updates and metrics to leadership
Develop and maintain dashboards for stakeholder visibility
Lead operational reviews and process improvement initiatives 5+ years of program or project management experience
Experience using data and metrics to determine and drive improvements
Experience owning program strategy, end to end delivery, and communicating results to senior leadership
Bachelors degree 2+ years of driving process improvements experience
Masters degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
3+ years of supply chain experience
3+ years of owning program strategy, end to end delivery, and communicating results to senior leadership experience
Job Classification
Industry: InternetFunctional Area / Department: Procurement & Supply ChainRole Category: SCM & LogisticsRole: Supply Chain ManagerEmployement Type: Full timeContact Details:
Company: AmazonLocation(s): Hyderabad
Keyskills: Supply chain Operations management Legal compliance Organizational development Project management Process improvement Appeals Stakeholder management Operations Business operations
Amazon
Amazon Development Centre India Pvt. Ltd. At Amazon, our vision is to be Earth's most customer centric company; to build a place where people can come to find and discover virtually anything they want to buy online. With Amazon.in, we endeavor to build that same destination in India by giving custo...
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