Staffing Specialist, WFS Amazon Customer Service
- Amazon
- 3 - 8 years
- Hyderabad
- 15 days ago
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Job Description
Note: This role is based out of HYD20 We are looking for a talented High Volume Hiring (HVH) Recruiter to help us find the best talent in the world to support our growth. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers. The ideal candi will work effectively with internal and external stakeholders and support the mass/high volume hiring process for hourly Customer Service Associates (CSAs). The HVH Recruiter is responsible for candi talent search and placement, process improvement, and executing hiring strategies for CSA-level hiring, as well as other hiring programs. Recruiters at Amazon foster a collaborative team environment that ensures delivery of efficient, effective, quality driven service to internal customers. Owns execution of the end-to-end / full cycle recruiting process for high volume hourly Customer Service Associate positionsOwns sourcing activities to ensure a ready-to-hire pipeline at all times.
Collaborates with other support areas to ensure hiring is effectively completed, taking care of candi experience.
Implements and enforces consistency with recruiting policies and procedures.
Creates, posts, tracks, and unposts all the external requisitions for high-volume hiring positions.
Coordinates and participates in recruiting programs and events, such as job fairs, university/technical schools hiring, and other candi engagement events. [ be country specific] Analyzes application and process data to identify market or operational trends and escalates any process issues.
Reviews and processes candi escalations as appropriate.
Seeks for ideas, thinks out of the box, and actively looks for new approaches to improve candi experience and candi assessment.
Ensures the quality of the process documentation for all the recruiting steps including creating and extending well-supported, documented offers to candi .
Creates a collaborative recruitment process, by keeping positive communications with peers, hiring managers and interview loop members at all times.
Lead/focus on Diversity, Equity and Inclusion (DEI) initiatives including planning events to showcase About the team
On the Amazon Customer Service High Volume Hiring Recruiting team, you ll leverage innovative technology, programs and processes as you deliver Earth s best talent across the globe. You ll be part of a team that meets hiring goals by using objective and inclusive recruiting practices to attract, engage, and assess candi . Bring your growth mindset and be prepared to focus on continually upskilling and learning so we can best support each other and the business. 3+ years of human resources experience
Experience with HR processes and systems 2+ years of HR/HR shared service center experience
Experience with process improvement and stakeholder management
Experience managing confidential and sensitive employee information and adherence to strict confidentiality standards for more information. If the country/region you re applying in isn t listed, please contact your Recruiting Partner.
Job Classification
Industry: InternetFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer Success, Service & Operations - OtherRole: Customer ServiceEmployement Type: Full timeContact Details:
Company: AmazonLocation(s): Hyderabad+ View Contact
Keyskills: HR processes Staffing Process documentation Process improvement Manager Technology HR Customer Service Associate Stakeholder management Operations Recruitment
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