Customer Care Executive - Blinkit Blended Process (Work From Home) @ UST

Job Description

Roles & Responsibilities:

• Handle customer queries through calls, chats, and emails for the Blinkit process.
• Ensure customer satisfaction by resolving issues efficiently and professionally.
• Manage order-related concerns like delivery delays, refunds, and replacements.
• Maintain accurate call logs and case updates while adhering to quality and productivity standards.
• Collaborate with internal teams to ensure smooth communication and issue resolution.

Eligibility Criteria:

• Excellent communication skills in English & Hindi (spoken and written).
• Education: Undergraduate / Graduate (any stream).
• Experience: Freshers and experienced candidates can apply.
• Must have a laptop/desktop with minimum 8GB RAM and Windows 10.
• Wi-Fi connection is mandatory.
• Comfortable with 24/7 rotational shifts (9 working hours including 8 productive hours + 1 hour break).
• 6 days working, 1 rotational week off.
• On-the-job training provided (certification required post-training).

Interview Process:

1. HR Evaluation
2. L1 Operations Evaluation
3. L2 Operations Round
4. Ambition Test
5. Client Evaluation

Salary: 17,000 20,000 CTC per month

Employment Type: Full-time

Work Mode: Permanent Work From Home (WFH)

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Rs 0 - 50K PM Rs 50K - 1 LPA Rs 1.0 - 1.5 LPA Rs 1.5 - 2.0 LPA Rs 2.0 - 2.5 LPA Rs 2.5 - 3.0 LPA Rs 3.0 - 3.5 LPA Rs 3.5 - 4.0 LPA Rs 4.0 - 4.5 LPA Rs 4.5 - 5.0 LPA Rs 5 - 6 LPA Rs 6 - 7 LPA Rs 7 - 8 LPA Rs 8 - 9 LPA Rs 9 - 10 LPA Rs 10 - 12 LPA Rs 12 - 14 LPA Rs 14 - 16 LPA Rs 16 - 18 LPA Rs 18 - 20 LPA Rs 20 - 22 LPA Rs 22 - 24 LPA Rs 24 - 26 LPA Rs 26 - 28 LPA Rs 28 - 30 LPA Rs 30 - 32 LPA Rs 32 - 34 LPA Rs 34 - 36 LPA Rs 36 - 38 LPA Rs 38 - 40 LPA Rs 40 - 42 LPA Rs 42 - 44 LPA Rs 44 - 46 LPA Rs 46 - 48 LPA Rs 48 - 50 LPA Rs 50 - 75 LPA Rs 75 Lakh - 1C PA Rs 1 Crore+ PA

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Keyskills:   Customer Support Voice Process Inbound Voice Process Inbound Customer Service Domestic Voice Process Bpo Voice Telecalling Inbound Calls Voice Support Domestic Process