Regional Operations Manager (EasyDarshan)
- Easemytrip
- 5 - 10 years
- Jalandhar
- 14 days ago
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Job Description
About the Role:
As a Regional Operations Manager at EasyDarshan, you will oversee large-scale, multi-location travel operations and ensure seamless execution of customer movements and group travel services. Your responsibilities include managing zone-level teams, coordinating with service partners, maintaining operational quality, and ensuring disciplined execution across all activities. You will play a pivotal role in delivering well-organized, safe, and high-quality travel experiences, making this position essential for driving operational excellence and maintaining customer satisfaction.
Key Responsibilities
- Operations Oversight: Lead and manage daily travel operations across multiple zones ensuring efficiency and quality.
- Team Leadership: Supervise zone managers, field staff, and support teams to ensure smooth coordination and performance.
- Service Quality Management: Monitor service delivery standards for transport, accommodation, and customer handling.
- Documentation & Reporting: Maintain accurate daily logs, MIS reports, incident summaries, and operational dashboards.
- Issue Management: Resolve escalations related to travel coordination, customer support, scheduling, or service quality.
- Vendor Coordination: Collaborate with transport, hotel, and service vendors to ensure timely and reliable service delivery.
- Operational Planning: Execute travel schedules, manpower planning, and resource allocation.
- Audit & Compliance: Conduct quality checks, monitor SOP adherence, and ensure consistent operational discipline.
- Performance Monitoring: Track KPIs, evaluate staff performance, and drive continuous improvement.
- Cross-Functional Collaboration: Work closely with central teams for training, updates, and process enhancements.
Preferred Candidate Profile
- Operations Experience: Proven leadership experience in travel operations, logistics, field management, or multi-location execution.
- Problem-Solving Ability: Strong analytical and decision-making skills to resolve operational challenges.
- Communication Skills: Excellent verbal and written communication for team coordination and vendor management.
- Attention to Detail: High accuracy in reporting, planning, and service quality oversight.
- Adaptability: Comfortable working in dynamic environments with operational pressures.
- Technical Proficiency: Strong command of MIS tools, mobile apps, reporting formats, Excel, and communication tools.
- Leadership Qualities: Ability to lead, motivate, and mentor a large on-ground team.
- Educational Background: Graduate required; MBA or operations-specialized degree preferred.
- Language Skills: Good proficiency in English and regional languages for team and vendor coordination.
- Customer-Centric Mindset: Empathy, responsibility, and commitment to delivering exceptional travel experience.
Job Classification
Industry: Travel & TourismFunctional Area / Department: Food, Beverage & HospitalityRole Category: Tourism ServicesRole: Head - Tour ManagementEmployement Type: Full timeContact Details:
Company: EasemytripLocation(s): Jalandhar
Keyskills: Team Management Mice Operations Regional Management Operations Operations Leadership Travel Logistics Field Operations Process Implementation Travel Operations Group Management Vendor Management Field Force Management Event Management MICE Operations Management
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EaseMyTrip commenced its operations in 2008 by focusing on the B2B2C (business to business to customer) distribution channel and providing travel agents access to its website to book domestic travel airline tickets in order to cater to the offline travel market in India. Subsequently, by leveraging ...
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