Hiring For Capital One Banking/int Voice Process/sal 7lpa/uk Shift @ Bpo Solutions

Job Description

Job Description:

Warm greetings from Rivera! We are hiring for a BPO role to support global customers in resolving technical issues, provide product/service information, and deliver excellent customer service.

To Apply:
Warm greetings from Rivera! You can call and book your interview slots at:

Dharshan

7996002***

(Please share your CV is the number is Busy).

Responsibilities:

• Provide first-level customer support and assistance to global customers.
• Track, prioritize, and resolve customer requests via email, phone, and ticketing systems.
• Escalate unresolved issues to the appropriate internal teams.
• Ensure timely follow-up and closure of customer issues.
• Maintain accurate records of customer interactions and solutions provided.
• Collaborate with other teams to ensure smooth and effective customer support.

Requirements:

• Graduates with 1 year experience in international voice.
• Excellent written and verbal communication skills in English.
• Ability to handle global customers with professionalism.
• Strong problem-solving and analytical skills.
• Immediate joiners preferred.
• Prior helpdesk or technical support experience is an advantage.

Shift:

• UK rotational shifts

Location: Bangalore

CTC: Upto 7LPA

Process: International Voice Process(>1y exp)

Required Candidate profile

* Any Graduate/Post Graduates/Undergraduates with minimum of 1 year experience in International voice process mandatory.

*Only Customer Service Experience.

* International Voice Background preferred.

Perks and Benefits

*Night Shift allowance

*Both Ways Cab Provided.

*incentives

*insurance

Regards,

DHARSHAN

7996002***

(Please share your CV if the number is Busy).

Regards,

Rivera Manpower Services

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Keyskills:   international bpo international voice customer support Voice process International Voice Process BPO CSR freshers Accenture US Shift customer service Calling Telecommunication Alorica Voice Support CSA Call center Telecom Infosys Cognizat CSE Telecalling Customer Care