Transportation Representative, ATS Relay Ops
- Amazon
- 0 - 4 years
- Warangal
- 16 days ago
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Job Description
Overview:
The L2 associate acts as the primary interface between Amazon and our delivery partners, so to our delivery partnersyou ARE Amazon. L2 Associates are expected to identify DP concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions.
Summary of Responsibilities:
- Effectively communicate in a clear and professional manner at all times
- Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners
- Effectively manage sensitive cases by reporting up the escalation matrix
- Demonstrate excellent time-management skills
- Maintains or exceeds targeted performance metrics
- Actively seek solutions through logical reasoning and identify trends to suggest process improvements
Key Responsibilities:
- A Transportation Representative provides timely resolution to the issue in hand by researching and querying internal tools and by taking real-time decisions. An ideal candidate should be able to understand the requirements/be able to analyze data and notice trends and be able to drive Customer Experience without compromising on time. The candidate should have the basic understanding of Logistics and should be able to communicate clearly in the written and verbal form. Good communication skill and fluency in Hindi and English Experience communicating and presenting to senior leadership
Basic Qualifications:
- Good communication skill and fluency in Hindi and English
Preferred Qualifications:
- Experience communicating and presenting to senior leadership
Job Classification
Industry: InternetFunctional Area / Department: Customer Success, Service & OperationsRole Category: Operations SupportRole: Operations Support - OtherEmployement Type: Full timeContact Details:
Company: AmazonLocation(s): Warangal+ View Contact
Keyskills: Matrix Time management Process improvement Customer experience Research Management Troubleshooting Logistics Recruitment
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