International Customer Service Executive
- People Group
- 1 - 5 years
- Mumbai
- 17 days ago
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Job Description
Role: VIP Consultant VIP Shaadi
Location - Andheri East - Saki Naka
About the Team: Personalised Service
Think of us as the voice of our customers and their biggest champions. The Personalised Service team handles calls, chats, and emails with one mission making every customer feel heard, valued, and special.
For our VIP Shaadi members, we go the extra mile (and then some!). Whether its finding the perfect match or easing a concern, were the trusted support system when it matters most.
Your Mission as a VIP Consultant
If you live and breathe customer service, love solving problems, and take pride in creating delightful experiences this is your calling.
As a VIP Consultant, youll work closely with our High Net-worth Individuals (HNI), ensuring their journey is seamless, personalised, and truly premium. Empathy, patience, and a touch of matchmaking intuition will be your superpowers.
What You'll Do
- Be the dedicated relationship partner for VIP Shaadi members post-sale
- Understand each members preferences deeply and help identify their ideal match
- Call and connect with high-quality prospects on behalf of the member
- Set up mutually consented meetings between compatible matches
- Ensure timely renewals through continuous, proactive engagement
- Guide, counsel, and support members like a true partner in their search
- Maintain excellent service standards, timely resolutions, and accurate documentation
- Handle escalations with maturity, empathy, and solution-focused thinking
- Respect diverse traditions, preferences, and cultural nuances in every interaction
- Always go above and beyond to deliver the VIP promise
What You Bring to the Table
- 1+ year of experience in customer service, client servicing, or relationship management
- A natural passion for people, relationships, and creating memorable experiences
- Strong attention to detail and exceptional organisational skills
- High emotional intelligence, empathy, and active listening
- Infinite patience paired with persuasive and confident communication
- Fluency in English + any Indian language
- Self-motivation and a commitment to exceeding customer expectations
Why Join Us
- Work with India's leading matchmaking brand
- Be a part of meaningful, high-impact journeys for premium members
- Learn, grow, and thrive in a high-energy, customer-first culture
- Every day is different, meaningful, and full of real human stories
If you're someone who believes great service is an experience, not a transaction we'd love to hear from you. Lets help people find not just matches, but magic
Lets help people find not just matches but magic.
Interested candidates can share their CV @pr*****b@pe**************e.in
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer Success, Service & Operations - OtherRole: Customer ServiceEmployement Type: Full timeContact Details:
Company: People GroupLocation(s): Mumbai
Keyskills: Customer Service Customer Relationship Solving Queries Customer Retention Voice Process Customer Handling Outbound Calling International Voice Process International BPO
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People Group
Shaadi.com, part of Anupam Mittal promoted People Group, is one of India's best known Internet brands and the worlds largest matrimonial service. It was founded with one simple objective - to provide a superior matchmaking experience to Indians all over the world. The company pioneered online matrim...
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