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Trust & Safety New Associate @ Accenture

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Accenture  Trust & Safety New Associate

Job Description

Skill required: User-Generated Content Moderation - Content ModerationDesignation: Trust & Safety New AssociateQualifications:Any Graduation Years of Experience:0 to 1 years Language - Ability:English(Domestic) - Proficient What would you do
  • Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses. Content moderators serve as an important line of defense by helping improve the quality and safety of online content while gaining hands-on job experience. You will deliver value to our clients, while making a larger impact on society.You will be responsible for analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual may be exposed to flashing lights or contrasting light and dark patterns.Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, content moderators need strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their job role responsibilities. Active participation in Accentures well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being.As an Agent, you are responsible to
  • Review content- user profiles, videos, texts, images etc
  • Investigate and apply client policies
  • Escalate and/or resolve the issue that is reported by users or flagged by the systemNote- The reported content could be sensitive or of graphic natureWhat are we looking for
  • The following skills are required to perform this role-
  • Strong coping, emotional resilience, and stress-management skills
  • Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies
  • Strong attention to detail
  • Comfort synthesizing and analyzing information from multiple streams
  • Strong critical thinking and decision-making skills
  • Basic internet research skills
  • Excellent comprehension, communication (verbal, written), and ENGLISH skills, required to interpret content.Additional skills-
  • Be a team player and value cohesiveness
  • Be flexible to cater to changing business needs in a fast-paced environment
  • Be aware of social trends, political situations, current affairs etc.
  • This is a Work from Office Role
  • Has Rotational Shifts
  • Must reside within given boundary limits Roles and Responsibilities: Your role requires following responsibilities
  • Review, classify and/or remove content according to client guidelines, using specific tools and channels
  • Understand and remain updated on changing client policies and guideline
  • Stay up to date with any changes on policies/process
  • Investigate, resolve, and relay complex content issues to the broader Trust and Safety team
  • Identify improvement opportunities in workflow and suggest solutions to improve quality and overall efficiency of the process
  • Participate in continuous training programs and workgroup discussions for optimal development in the role
  • Engage in conversation around socially sensitive topics with the purpose of keeping our communities safe
  • Engage in the well-being activities
  • Meet desired efficiency established by businessQualificationAny Graduation

    • Job Classification

    Industry: IT Services & Consulting
    Functional Area / Department: Environment Health & Safety
    Role Category: Occupational Health & Safety
    Role: Safety Consulting
    Employement Type: Full time

    Contact Details:

    Company: Accenture
    Location(s): Mumbai

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    Keyskills:   research digital marketing market research content management proof reading editing creative writing secondary research content analysis moderation content writing social media marketing qualitative research quantitative research stress analysis

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    Accenture

    Interested Candidates Can call/ WhatsApp HR Nisha @ 9330683705

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