Senior Systems Specialist (Windows)
- IntouchCX
- 5 - 10 years
- Hyderabad
- 5 days ago
- Email to a friend
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Job Description
As Senior Systems Specialist (Windows), You Will
- Manage and maintain server environments based on Microsoft technologies
- Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues working closely with business units and clients
- Provide documentation and technical specifications to IT staff and other departments for planning and implementing new deployments or upgrades of IT infrastructure
- Perform or administer regular backup operations, system patches, and reports; implement appropriate processes for data protection, disaster recovery planning activities and documentation, and failover procedures
- Review for capacity, storage planning, and database performance
- Optimize and improve existing server infrastructure deployments, and take ownership of planning new expansions / project implementations against current utilization and expected growth
- Design and implement solutions as requested by business and stakeholders, including research into various options available
- Participate in information security monitoring, incident management, and investigations as required under direction of the Information Security department
- Participate in after hours on-call support rotation
- Travel when required
- Design and architect solutions to meet real business and user needs
- Focus on planning, designing, and implementing future solutions
- Define and document how to operationalize things that are designed and deployed in a useful and repeatable SOP that makes everyones lives easier (especially your own)
As Senior Systems Specialist (Windows), You Have
- Bachelor''s degree or higher in Computer Science, Information Technology, or a closely related field, or equivalent technical experience
- 5+ years of experience in managing complex and large IT environments
- Extensive experience of managing Microsoft technologies (Active Directory, IIS and MS SQL)
- Experienced in MS SQL database management, MS MSQL clusters, database performance optimizations and MS SQL version upgrades.
- Working knowledge of virtualization (VMWare),cloud computing (AWS, GCP)
- Knowledge of implementing effective IT operations best practices, including expert knowledge of security, storage, data protection, and disaster recovery protocols
- Experience with scripting and automation tools would be a plus
- Knowledge of Identify providers such as Okta or Duo
- Knowledge of Google Workspace (formerly GSuite) would be an asset
- Knowledge of Linux administration would be an asset
- A sense of ownership and pride in your performance and its impact on companys success
- Excellent time-management and critical thinking skills
- Strong communication and technical presentation skills, both written and oral
- Detailed oriented work ethic and are organized with technical design & documentation skills
- Ability to learn new technologies on the fly in a dynamic environment
- Ability to prioritize in a fast-paced and rapidly evolving environment, and respond to emergency situations effectively
- Strong personal desire to know how things work, and to help them work simply and consistently
- Pride in knowing (or learning) what elements in system design make for healthy and effective systems that thrive in their purpose and their implementation
- Be a technology specialist and a team player with the ability to multitask
Job Classification
Industry: BPM / BPOFunctional Area / Department: Engineering - Hardware & NetworksRole Category: IT NetworkRole: System Administrator / EngineerEmployement Type: Full timeContact Details:
Company: IntouchCXLocation(s): Hyderabad
Keyskills: hp data protector disaster recovery protocols sql server aws css ajax jquery sql docker database management automation tools java active directory gcp linux asp.net html mysql mvc c# ms sql database vmware documentation javascript angular msql php
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IntouchCX
IntouchCX is a global customer care and technology company. With over 20 years of experience, 18,000+ team members, and campuses around the globe, were obsessed with providing remarkable customer experiences for the worlds most innovative brands.
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