Customer Support Executive @ Teleperformance

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and effective solutions to customer complaints and concerns.
• Collaborate with internal teams to resolve complex customer issues.
• Maintain accurate records of customer interactions and transactions.
• Identify and escalate trends or systemic issues impacting customer satisfaction.
• Develop and implement process improvements to enhance customer experience.

• Excellent communication and interpersonal skills.
• Ability to work in a team environment and collaborate with colleagues.
• Strong problem-solving and analytical skills.
• Adaptability to changing situations and priorities.
• Proficiency in using computer systems and software applications.
• Ability to maintain confidentiality and handle sensitive information