Tech Support Engineer - Ii - Aveva Marine

Job Title:Technical support Engineer -II

Location:Mumbai

Employment Type: full-time

The job

The support engineer will be deputed to one of our client sites in Mumbai full-time. He or she needs to support all AVEVA products mainly AVEVA Marine, solving basic queries. Coordinating with our support team as and when required.

Key responsibilities

• Installation of AVEVA Marine software,
• Patch updating /up gradation,
• Call log/incident raise maintenance,
• Coordination with AVEVA support for issues and day to day activity,
• Coordination with users regarding issues faced by them for AVEVA Marine software,
• Maintenance of uniformity with respect to software and patches on all workstations,
• Basic level problem resolution,
• Report generation as per MDLs requirement from AVEVA Marine,
• Data entry in AVEVA Marine System,
• Help in creation / modification of SOP of AVEVA Marine,
• Basic level training to the users
• For all the rectification/ troubleshooting/ bug fixing /customization done by AVEVA personnels,
• Defined project standardization
• Database Maintenance
• Checking of any errors in AVEVA Marine project data
• Reports on license utilization, server space utilization etc.
• Submission of health reports of AVEVA Marine Software

Essential requirements

• The support engineer shall be minimum BE from reputed university and having minimum three (3) years of experience in Marine field with hands on experience of AVEVA Software , Naval Architect preferred
• The working hour of the support engineer would be from 0830 hrs to 1730 hrs from Monday to Friday depending on the office timings at site. On Saturday, Sunday and holidays the Support Engineer should be deployed as per requirement in case of emergency / exigency of work.

Desired skills

• Ability to explain complex technical issues clearly and concisely, both verbally and in writing, to users with varying technical knowledge.
• Taking a solution-oriented approach to quickly identify issues and devise effective solutions.
• Being flexible and able to learn new technologies and adapt to changes as they occur.
• Understanding customer frustration and approaching them with patience and reassurance, especially during stressful situations.
• A customer-focused mindset to prioritize customer satisfaction throughout the support process.
• Efficiently managing workload and prioritizing tasks to meet deadlines and respond to inquiries promptly.
• Being thorough and careful when documenting issues, solutions, and other important information.