Service Delivery Manager - ( Handling Banking Customer is Mandatory)
- Clover Infotech
- 15 - 20 years
- Mumbai
- 1 month ago
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Job Description
We have a requirement for Wintel Service Delivery Manager
Location : Airoli
Shift: General
Primary Functional Skills: Project management, ITIL, Team management, Risk mgmt
Technological Skills: Windows, Exchange, InTune, VMWare, Nutanix
Strong knowledge of banking and insurance applications and technologies.is MANDATORY
Job Descriptions
1. Service Management:
- Oversee the delivery of IT support services for insurance applications, ensuring high availability and responsiveness.
- Manage incident, and change management processes to resolve issues efficiently.
2. Team Leadership:
- Lead and mentor a team of support analysts and technicians, fostering a culture of collaboration and continuous improvement.
- Conduct performance evaluations and provide training to enhance team skills.
3. Customer & Stakeholder Management:
- Act as the primary point of contact for business stakeholders, understanding their needs and ensuring alignment with IT support services.
- Collaborate with internal departments and external vendors to address complex issues and service requests.
4. Process Improvement:
- Identify areas for process optimization within the support function and implement best practices to enhance service delivery.
- Develop and maintain documentation for support processes, knowledge bases, and user guides
5. Compliance and Risk Management:
- Ensure adherence to regulatory requirements and internal policies related to banking and insurance operations.
6. Reporting and Analysis:
- Monitor support metrics and service levels, providing regular reports to management and identifying trends for improvement.
- Analyze incident and support data to develop strategies for reducing recurring issues.
7. Crisis Management:
- Manage critical incidents and service outages, coordinating resources to ensure timely resolution and communication with stakeholders.
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Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: IT & Information SecurityRole Category: IT Infrastructure ServicesRole: IT Operations ManagementEmployement Type: Full timeContact Details:
Company: Clover InfotechLocation(s): Mumbai
Keyskills: Service Delivery SLA Windows ITIL WinTEL
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Clover Infotech
Clover Infotech is a leading IT services and consulting company. We are a strategic partner to the worlds leading technology OEMs such as Oracle (Platinum partner), Microsoft (Gold partner) and IBM. We provide solutions and services across application and technology modernization, cloud enablement...
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