HR Service Delivery New Associate
- Accenture
- 0 - 1 years
- Mumbai
- 2 months ago
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Job Description
About The Role
Skill required: Employee Services - Customer Care
Designation: HR Service Delivery New Associate
Qualifications:Any Graduation
Years of Experience:0 to 1 years
What would you do?
Data entry in Human Resource systems (Success factors) and tracking tools.Update HRIS systems, which include, but not limited to internal and client-based applications with HR transactionsReceives requests from employees via the clients ticketing tool.Reviews all input to ensure data is compliant with company practices.Communicates with employees to request corrective or additional data and confirm receipt of requests for processing.Analyzes output report to ensure data has been processed accurately, address errors with employees and initiates corrective action.Deliver qualitative output and meet expected standardsAdhere to SLAs, KPIs, CPIs set by ClientDeliver all services in Spanish languageAbility to take calls (Contact Center), with good language and V&A skills
What are we looking for?
Adaptable and flexibleProblem-solving skillsDetail orientationResults orientationStrong analytical skills NA
Roles and Responsibilities: Performs data entry in Human Resources systems, tracking tools and client specific toolsProofs data entry generated within immediate team to ensure quality of deliverablesDemonstrates knowledge of Human Resources processes and related systems to effectively perform responsibilitiesResearches and resolves data entry, discrepanciesReads and understands all communications regarding client and Accenture HR Services processes to remain current with all job responsibilitiesParticipates in cross-functional training to fulfill team backup responsibilities as assignedRefers customers to self-service options as applicable (systems, reports, etc.)Participates in process improvement planningIdentifies and escalates complex issues to supervisorProvides operational statistics as requestedCompletes special projects as assignedSupports and sustains positive work environment that fosters team performance through own work and behaviorIs receptive to performance feedback and works on improving Qualification Any Graduation
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Human ResourcesRole Category: HR OperationsRole: Shared ServicesEmployement Type: Full timeContact Details:
Company: AccentureLocation(s): Mumbai+ View Contact
Keyskills: service operations hris process improvement service delivery recruitment project management team management hrsd problem management change management talent acquisition employee engagement itsm incident management itil sla management
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