ServiceNow CMDB Administrator (L3)
- Makonis
- 7 - 12 years
- Hyderabad
- 11 days ago
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Job Description
Job Summary:
The ServiceNow CMDB Administrator (L3) is responsible for managing, maintaining, and optimizing the Configuration Management Database (CMDB) within the ServiceNow platform. This role involves ensuring data integrity, building automation, integrating data sources, and aligning CMDB processes with ITIL and organizational standards. The L3 administrator acts as a subject matter expert (SME) for CMDB and discovery processes, providing guidance to the operations and service management teams.
Key Responsibilities:
- Administer and maintain the ServiceNow CMDB, ensuring data accuracy, completeness, and compliance with configuration management policies.
- Design and implement discovery schedules, probes, and patterns to keep CMDB data current.
- Perform data reconciliation, normalization, and duplicate management to maintain CMDB quality.
- Integrate CMDB with other ServiceNow modules such as Incident, Problem, Change, and Asset Management.
- Develop and maintain data import processes, integration maps, and API connections from external systems.
- Manage CI (Configuration Item) classes, relationships, and data models within the CMDB.
- Create and enforce governance policies and compliance checks for CMDB updates and data changes.
- Collaborate with ServiceNow developers, ITSM process owners, and infrastructure teams to ensure accurate configuration data flow.
- Conduct audits, health checks, and CMDB performance monitoring.
- Lead root cause analysis for CMDB-related issues and implement preventive measures.
- Contribute to automation and scripting (using JavaScript, Flow Designer, or IntegrationHub) to streamline CMDB management.
- Train L1/L2 support teams on CMDB best practices, troubleshooting, and operational procedures.
Required Skills and Qualifications:
- Bachelors degree in Computer Science, Information Technology, or related field.
- 7+ years of overall IT experience with at least 3+ years in ServiceNow CM
Location Bangalore or Hyderabad
Job Classification
Industry: MiscellaneousFunctional Area / Department: Engineering - Software & QARole Category: Software DevelopmentRole: Software Development - OtherEmployement Type: Full timeContact Details:
Company: MakonisLocation(s): Hyderabad
Keyskills: ITSM CMDB Discoverer
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