Enterprise Saas - Sfdc - Servicenow ( Itsm) Professional
- Zensar
- 5 - 10 years
- Pune
- 2 days ago
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Job Description
We are looking for an experienced and passionate Senior ServiceNow CRM Developer to join our team and lead the establishment and scaling of a new CRM-focused practice. As a key member, you will provide expert-level technical consulting and development support, focusing on ServiceNows Customer Workflows (CRM/CSM). This role offers an exciting opportunity to be a foundational member of a strategic practice, with high visibility and impact, contributing to practice growth and client success.- 8+ years of ServiceNow experience, with 5+ years focused on ServiceNow CSM/CRM applications.
- Proven hands-on experience with ServiceNow CSM (mandatory), FSM experience is a plus.
- Strong JavaScript, Glide API, Business Rules, and other ServiceNow technical skills.
- Experience building and maintaining ServiceNow integrations with external systems.
- ServiceNow Certified System Administrator (CSA) is required, CIS-CSM preferred.
- Exceptional communication skills to articulate technical concepts clearly.
- Self-starter with the ability to work independently in an offshore model and take ownership.
- Experience in building a ServiceNow practice or team from the ground up is advantageous.
- Knowledge of Customer Experience (CX) principles and journey mapping is a plus.
- Familiarity with IT Service Management (ITSM) is beneficial, but CRM/CSM focus is essential.
- Design, develop, and implement ServiceNow CSM solutions, including FSM and other CRM applications.
- Build and customize Case Management, Contact Center, Customer Portals, and Knowledge Management.
- Develop custom ServiceNow applications to extend CRM functionality.
- Configure CSM Workspaces, Process Automation, and Customer Workflows.
- Act as a technical SME for the CRM practice, creating reusable assets and best practice documentation.
- Mentor junior developers on CRM configurations and development standards.
- Engage with onshore teams, gather requirements, and provide technical expertise.
- Translate business needs into technical specifications and development tasks.
- Integrate ServiceNow CRM with external systems using APIs and ensure scalability and maintainability.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Software & QARole Category: Software DevelopmentRole: Technical LeadEmployement Type: Full timeContact Details:
Company: ZensarLocation(s): Pune
Keyskills: Process automation Focus Consulting ITSM Javascript business rules Management Customer experience System Administrator CRM
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