Customer Onbaording Manager
- Zensar
- 5 - 9 years
- Kolkata
- 2 months ago
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Job Description
Overall responsibility of the Transformation Program
- Knowledge on Azure and migration experience.
- Setup Project Management Office
- Define overall migration strategy and roadmap in collaboration with stakeholders.
- Establish goverce structure, reporting cadence, and escalation mechanisms.
- Develop high-level timelines, milestones, and success criteria
Stakeholder Management
- Act as the primary liaison between business units, technical teams, and leadership.
- Communicate progress, risks, and dependencies to executive sponsors.
- Manage expectations and ensure alignment across cross-functional teams.
Risk Compliance
- Identify potential risks (technical, operational, ficial) and create mitigation plans.
- Ensure compliance with security, regulatory, and data privacy requirements.
- Oversee adherence to organizational and Azure best practices.
Technical Oversight
- Collaborate with Solution Architects and Cloud Engineers on migration design.
- Validate architecture decisions, migration approach (lift-and-shift, re-platform, refactor).
- Ensure performance, scalability, and resilience post-migration.
Execution Delivery
- Oversee migration waves, cutover planning, and rollback strategies.
- Monitor progress against KPIs and SLAs.
- Drive issue resolution and ensure timely delivery.
Post-Migration Activities
- Validate application functionality and performance in Azure.
- Ensure documentation and knowledge transfer to support teams.
- Conduct lessons-learned and continuous improvement sessions.
Other responsibilities include -
- Drive Overall Transformation Plan with effective handshake with the ongoing transition teams
- Drive Individual Plans for Application Mapping and Planning of Move Groups
- Drive individual Plans for Setup and Readiness of source and destination on-premises data centers and public cloud environments for production and disaster recovery workloads
- Drive individual Project plans for every wave cutover
- Train and guide the transformation team including teams on
- Monitor progress against the all plans mentioned above and coordinate with transition team to eliminate any duplication of effort;
- Conduct sample audits and reviews of artefacts
- Monitor any changes to the scope and schedule;
- Establish and implement the Communication Plan for all stakeholders
- Establish and implement the Communication Plan for all weekend cutovers and corresponding stakeholders
- Manage expectations with all stakeholders
- Work with SMEs to conduct evaluation based on agreed criteria
- Monitor, track and manage risks and mitigations to closure
- Report Individual Phase wise progress to Senior Management on both sides
- Obtain signoffs at agreed milestones / Phase Gates for all the project plans
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Non VoiceRole: Account / Relationship Management - Non VoiceEmployement Type: Full timeContact Details:
Company: ZensarLocation(s): Kolkata
Keyskills: Compliance Project management Disaster recovery Issue resolution data privacy Management Continuous improvement Stakeholder management Operations Monitoring
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