Operations Manager
- Fire And Ice India
- 7 - 10 years
- Kolkata
- 1 month ago
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Job Description
Job Title: Operations Manager
Company: Fire and Ice (India) Pvt. Ltd.
Location: Kolkata, India
Employment Type: Full-Time | Senior Management
Reports To: Owner and Managing Director (Annamaria Forgione)
Direct Reports: Restaurant Manager(s), Store and Purchase Manager(s), Head of Accounts
About the Company:
Established in 1995 in Nepal, Fire and Ice is a renowned brand offering an authentic Italian dining experience. Since expanding to India in 2005, Fire and Ice (India) Pvt. Ltd. has become a landmark destination for culinary excellence, service, and ambiance. As we continue to grow, we are looking for a passionate and visionary Operations Manager to uphold our legacy while modernizing operations in line with our core values.
Role Summary:
The Operations Manager will oversee strategic, operational, and leadership functions across all restaurants in India. This role requires excellence in operations, team development, and financial managementwhile preserving the brands identity and playing a key role in expansion.
The Operations Manager must modernize and enhance operations without changing the core character, atmosphere, or values that define the Fire and Ice brand.
Key Responsibilities:
Strategic & Operational Leadership
- Design and execute strategies to boost efficiency, profitability, and customer satisfaction
- Standardize SOPs for FOH and BOH across all locations
- Lead operational audits and expansion feasibility assessments
- Modernize systems while preserving brand integrity
Restaurant Operations & Guest Experience
- Supervise daily operations with strict hygiene and quality adherence
- Maintain authenticity of Italian dining experiences
- Manage service flow and ensure peak-hour readiness
- Promote a customer-first service culture
Financial Management
- Oversee outlet and consolidated P&L statements
- Drive cost optimization across food, beverage, and manpower
- Plan budgets, revenue forecasts, and CapEx
- Present performance insights to the Managing Director
Inventory & Quality Control
- Implement robust inventory systems to minimize wastage
- Maintain strong supplier relationships and negotiate best terms
- Conduct regular quality checks and enforce recipe adherence
Team Leadership & HR
- Recruit and coach staff across FOH, BOH, and managerial levels
- Implement structured onboarding and appraisal systems
- Build a performance-driven, accountable workplace culture
Vendor & Aggregator Management
- Manage vendor relations, supply chain logistics, and platforms like Swiggy/Zomato
- Ensure uninterrupted supply of quality raw materials
Sales, Marketing & Community Engagement
- Collaborate with marketing for campaigns and promotions
- Drive traffic via events, catering, loyalty programs, and social engagement
Regulatory Compliance
- Ensure compliance with FSSAI, labor laws, fire safety, and food regulations
- Maintain updated licenses and manage inspection readiness
Qualifications & Requirements:
Education:
- Bachelors degree in Hospitality Management, Business Administration, or related field
- Masters degree preferred
Experience:
- 710 years in hospitality/F&B operations, ideally with Italian or fine-dining experience
- Proven track record in multi-unit operations and expansion
Skills:
- Strong leadership and team-building ability
- Expertise in budgeting, P&L, and reporting
- Familiarity with POS systems, inventory software, MS Office
- Excellent communication and decision-making
- English fluency (regional language a plus)
What We Offer:
- Attractive compensation aligned with industry standards
- Performance-based bonuses and incentives
- Opportunities to lead strategic growth and expansion
- Inclusive and collaborative brand-led work culture
Work Location:
Kolkata (occasional travel for expansion and oversight)
How to Apply:
Apply via Naukri or email your resume to: so**************y@gm**l.com
Job Classification
Industry: Travel & TourismFunctional Area / Department: Customer Success, Service & OperationsRole Category: OperationsRole: Operations ManagerEmployement Type: Full timeContact Details:
Company: Fire And Ice IndiaLocation(s): Kolkata
Keyskills: Team Leadership Restaurant Management Quality Assurance Operations Management Inventory Control F&B Compliance Customer Experience SOP Implementation Vendor Management Italian Dining Financial Oversight Expansion Strategy
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Fire And Ice India
Established in 1995 in Nepal, Fire and Ice is a renowned brand offering an authentic Italian dining experience. Since expanding to India in 2005, Fire and Ice (India) Pvt. Ltd. has become a landmark destination for culinary excellence, service, and ambiance. As we continue to grow, we are looking...
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