Accenture is Hiring For Content Management and Customer Service (TL) @ Accenture HR Jyoti

Home > Customer Success, Service & Operations - Other

Accenture is Hiring For Content Management and Customer Service (TL)

Accenture HR Jyoti
6 - 9 years
Hyderabad
1 month ago
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Job Description

Skill : User-Generated Content Moderation - Content Moderation
Designation: Team Lead
Qualifications: Any Graduation
Years of Experience:5 to 8 years

Roles and Responsibilities:
. Task Management Guidance: Provide daily guidance to team members on how to efficiently manage their day-to-day tasks.

SLA and KPI Achievement: Lead the team to meet Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)/ Critical Performance Indicators (CPIs) defined by the process and the client.
Performance Reviews: Conduct regular performance reviews (Monthly, Quarterly, and Yearly) for the entire team and implement Corrective Action Plans or Performance Improvement Plans as needed.
Individual Connects: Hold regular one-on-one meetings with team members to understand their performance, grievances, career aspirations, and interests, providing coaching and support accordingly.
Performance Reporting: Reporting: Provide insights and data for Weekly Business Review (WBR) and Monthly Business Review (MBR) presentations. Publish performance reports on a Daily, Weekly, and Monthly basis.
Leave Management: Implement a planned approach for managing team shrinkage through a Leave management system.
Strong knowledge of content policies, community guidelines, and online safety practices
Time management and organizational skills to prioritize tasks and meet deadlines.
Performance Management: Skill in setting performance goals and monitoring team members progress.

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success, Service & Operations - Other
Role: Customer Success, Service & Operations - Other
Employement Type: Full time

Contact Details:

Company: Accenture
Location(s): Hyderabad

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Keyskills: Customer Service Management People Management content Management Client Management Performance Management Stakeholder Management

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Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

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Accenture HR Jyoti

Interested candidates can call / whastapp on HR Jyoti- 9214555567

Accenture is Hiring For Content Management and Customer Service (TL) @ Accenture HR Jyoti

Home > Customer Success, Service & Operations - Other