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Senior System Engineer @ Sapiens

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 Senior System Engineer

Job Description

What youll do:

  • Being part of Global Service Desk Team (Handling calls from across locations)
  • In-depth extensive knowledge andwork experiencein Microsoft office apps, with emphasis on office 365, and Microsoft OS
  • Technicalwork experiencein Active directory, hardware issues, SharePoint, Exchange
  • Basic understanding on Networking and Lan Infra.
  • Managing and troubleshooting user account related issues through Microsoft Office 365 Portal.
  • Deploying OS and all the applications to Desktops and Laptops through SCCM
  • Troubleshooting VM issues through SCVMM tool.
  • Troubleshooting on all Software and Hardware related issues remotely

What to Have for this position:

Must have Skills:-

  • In-depth extensive knowledge and work experience in Microsoft office apps, with emphasis on office 365, and Microsoft OS A must
  • Technical work experience in Active directory, hardware issues, SharePoint, Exchange - A must
  • SCCM, SCVMM knowledge strong advantage
  • Knowledge on RDS and VDI is an advantage
  • MCSA/MCSE certified a Must
  • 6 to 8 years of customer support experience in global team- a Must (Exp in supporting US based customers is an Advantage)
  • Excellent communication skills with excellent verbal and written English- A must.
  • Ability to work in shifts (24/7)
  • Self-driven and independent who is able to take responsibility and proactively carry on tasks as a self-contributor
  • Ability to multi-task, Fast learner, good interpersonal and communication skills, good analytical skills, self-learner and Service Orientation.
  • Need to prepare a knowledge base for all critical issues handled for the team and future use.

Job Classification

Industry: BPM / BPO
Functional Area / Department: Engineering - Hardware & Networks
Role Category: IT Network
Role: System Administrator / Engineer
Employement Type: Full time

Contact Details:

Company: Sapiens
Location(s): Bengaluru

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Keyskills:   scvmm networking amazon rds troubleshooting vdi vmware dns hyper-v software troubleshooting desktop service desk mcsa linux lan mcse dhcp system engineering

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Sapiens

Sapiens International Corporation (NASDAQ and TASE: SPNS) is a leading global provider of software solutions for the insurance industry, with a growing presence in the financial services sector. We offer integrated core software solutions and business services, and a full digital suite for the prope...