It Support Engineer
- NeoSOFT
- 7 - 12 years
- Chennai
- 1 month ago
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Job Description
Job Description
Key Responsibilities:
- System Administration: Manage and maintain Wintel Server Environment, VMware ESXi, Cloud platforms (AWS / AZURE) ensuring high availability and performance. Maintaining and Managing AD infrastructure, DNS, DHCP, Certificate Authority, NPS, File Server, DFS
- Network Management: Good understanding and troubleshooting of network infrastructure switches, routers, firewalls, and VPNs, to ensure reliable and secure connectivity.
- Technical Support: Provide advanced technical support and troubleshooting for hardware, software, ensuring timely resolution and minimal downtime.
- Project Management: Participate in IT Projects, including system upgrades, migrations, and new technology deployments, ensuring successful implementation and adherence to timelines and budgets.
- Documentation: Create and maintain comprehensive documentation for IT systems, configurations, processes, and procedures. (SOP)
- Collaboration: Work closely with other IT team members and departments to align IT initiatives with business goals and provide technical expertise and support.
- Training and Development: Stay current with emerging technologies and industry trends and provide training and knowledge sharing to other IT staff and end-users.
- Problem Management: Perform Problem Management for repeated issues & provide root cause analysis.
- Change management: Adherence to and drive Change management initiatives to improve IT infrastructure stability & improve uptime of IT systems.
- Patch Management: Ensure appropriate patches are tested & deployed in the customers IT Environment including & not limited to Workstations, Server System, Critical IT Assets like Hypervisors, Storage systems etc.
Good to Have:
- Security: Implement and monitor security measures to protect IT systems and data from unauthorized access, vulnerabilities, and threats.
- Backup and Recovery: Develop and maintain backup and disaster recovery plans to ensure data integrity and availability in case of system failures.
- Storage: Managing and troubleshooting storage on On-Premises (SAN / NAS / DAS etc) and Cloud
Required Skills:
- Proficiency in managing, support and administering Windows Servers (2012, 2016, 2019, 2022+)
- Strong understanding of Active Directory, DNS, DHCP, DFS, NPS, CA, File server etc concepts
- Strong understanding of networking concepts and protocols (TCP/IP, DNS, DHCP, VLANs, VPNs).
- Experience with virtualization technologies (VMware, Hyper-V, etc.).
- Knowledge of storage systems (SAN, NAS) and backup solutions.
- Familiarity with cloud services (AWS, Azure, Google Cloud) and hybrid cloud environments.
- Understanding of IT security principles and practices, including firewalls, intrusion detection/prevention systems, and endpoint protection.
- Problem-Solving: Excellent analytical and troubleshooting skills with a proactive approach to identifying and resolving issues.
- Communication: Strong verbal and written communication skills, with the ability to explain technical concepts to both technical and non-technical audiences.
- Customer Handling: Excellent customer handling & listening skills.
- Teamwork: Ability to work effectively both independently and as part of a team, with a collaborative and supportive attitude. Willing to work in 24/7 Environment, 5 Days working, and Rotational Shift.Role & responsibilities
Preferred candidate profile
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: IT & Information SecurityRole Category: IT SupportRole: IT Support - OtherEmployement Type: Full timeContact Details:
Company: NeoSOFTLocation(s): Chennai+ View Contact
Keyskills: IT Support Desktop Support Technical Support System Support
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