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It Support Engineer @ NeoSOFT

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 It Support Engineer

Job Description

Job Description

Key Responsibilities:

  • System Administration: Manage and maintain Wintel Server Environment, VMware ESXi, Cloud platforms (AWS / AZURE) ensuring high availability and performance. Maintaining and Managing AD infrastructure, DNS, DHCP, Certificate Authority, NPS, File Server, DFS
  • Network Management: Good understanding and troubleshooting of network infrastructure switches, routers, firewalls, and VPNs, to ensure reliable and secure connectivity.
  • Technical Support: Provide advanced technical support and troubleshooting for hardware, software, ensuring timely resolution and minimal downtime.
  • Project Management: Participate in IT Projects, including system upgrades, migrations, and new technology deployments, ensuring successful implementation and adherence to timelines and budgets.
  • Documentation: Create and maintain comprehensive documentation for IT systems, configurations, processes, and procedures. (SOP)
  • Collaboration: Work closely with other IT team members and departments to align IT initiatives with business goals and provide technical expertise and support.
  • Training and Development: Stay current with emerging technologies and industry trends and provide training and knowledge sharing to other IT staff and end-users.
  • Problem Management: Perform Problem Management for repeated issues & provide root cause analysis.
  • Change management: Adherence to and drive Change management initiatives to improve IT infrastructure stability & improve uptime of IT systems.
  • Patch Management: Ensure appropriate patches are tested & deployed in the customers IT Environment including & not limited to Workstations, Server System, Critical IT Assets like Hypervisors, Storage systems etc.

Good to Have:

  • Security: Implement and monitor security measures to protect IT systems and data from unauthorized access, vulnerabilities, and threats.
  • Backup and Recovery: Develop and maintain backup and disaster recovery plans to ensure data integrity and availability in case of system failures.
  • Storage: Managing and troubleshooting storage on On-Premises (SAN / NAS / DAS etc) and Cloud

Required Skills:

  • Proficiency in managing, support and administering Windows Servers (2012, 2016, 2019, 2022+)
  • Strong understanding of Active Directory, DNS, DHCP, DFS, NPS, CA, File server etc concepts
  • Strong understanding of networking concepts and protocols (TCP/IP, DNS, DHCP, VLANs, VPNs).
  • Experience with virtualization technologies (VMware, Hyper-V, etc.).
  • Knowledge of storage systems (SAN, NAS) and backup solutions.
  • Familiarity with cloud services (AWS, Azure, Google Cloud) and hybrid cloud environments.
  • Understanding of IT security principles and practices, including firewalls, intrusion detection/prevention systems, and endpoint protection.
  • Problem-Solving: Excellent analytical and troubleshooting skills with a proactive approach to identifying and resolving issues.
  • Communication: Strong verbal and written communication skills, with the ability to explain technical concepts to both technical and non-technical audiences.
  • Customer Handling: Excellent customer handling & listening skills.
  • Teamwork: Ability to work effectively both independently and as part of a team, with a collaborative and supportive attitude. Willing to work in 24/7 Environment, 5 Days working, and Rotational Shift.Role & responsibilities

Preferred candidate profile

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: IT & Information Security
Role Category: IT Support
Role: IT Support - Other
Employement Type: Full time

Contact Details:

Company: NeoSOFT
Location(s): Chennai

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Keyskills:   IT Support Desktop Support Technical Support System Support

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