Technical Voice Support | US Process @ R Systems

Job Description

Job Title: Technical Support Agent (GL: 5)
Location: Noida (Work From Office)
Shift: Night Shift | 5 Days Working | Cab Facility Available

Job Summary:
We are seeking a passionate and problem-solving Technical Support Agent to join our global support team. In this role, you will provide high-quality technical assistance to customers, troubleshoot complex issues, and contribute to team projects and documentation. Youll work across various communication channels including email, chat, and phone, ensuring a consistent enterprise-level support experience.

Key Responsibilities:

• Handle technical customer issues with urgency and ownership.
• Troubleshoot using documentation, logs, and tools to identify root causes.
• Collaborate with team members to resolve complex cases and share knowledge.
• Support proactive and reactive customer interactions across multiple channels.
• Empower customers by guiding them on platform capabilities and best practices.
• Contribute to internal and external documentation and team initiatives.

Required Skills & Experience:

• 2+ years of technical support or equivalent experience.
• Strong problem-solving skills and customer presence.
• Experience with cloud applications and RESTful services.
• Familiarity with HTML, CSS, and programming languages (e.g., JavaScript, Python, Ruby, Java, C#).
• Excellent communication skills and ability to work in a dynamic environment.
• Flexibility to work outside standard business hours.

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Rs 0 - 50K PM Rs 50K - 1 LPA Rs 1.0 - 1.5 LPA Rs 1.5 - 2.0 LPA Rs 2.0 - 2.5 LPA Rs 2.5 - 3.0 LPA Rs 3.0 - 3.5 LPA Rs 3.5 - 4.0 LPA Rs 4.0 - 4.5 LPA Rs 4.5 - 5.0 LPA Rs 5 - 6 LPA Rs 6 - 7 LPA Rs 7 - 8 LPA Rs 8 - 9 LPA Rs 9 - 10 LPA Rs 10 - 12 LPA Rs 12 - 14 LPA Rs 14 - 16 LPA Rs 16 - 18 LPA Rs 18 - 20 LPA Rs 20 - 22 LPA Rs 22 - 24 LPA Rs 24 - 26 LPA Rs 26 - 28 LPA Rs 28 - 30 LPA Rs 30 - 32 LPA Rs 32 - 34 LPA Rs 34 - 36 LPA Rs 36 - 38 LPA Rs 38 - 40 LPA Rs 40 - 42 LPA Rs 42 - 44 LPA Rs 44 - 46 LPA Rs 46 - 48 LPA Rs 48 - 50 LPA Rs 50 - 75 LPA Rs 75 Lakh - 1C PA Rs 1 Crore+ PA

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Keyskills:   Technical Support Voice Process US Process International Technical Support Technical Voice Process International Voice International Voice Process