Director - Off-Role Hiring (Blue Collar Workforce Management)
- Zepto
- 8 - 13 years
- Bengaluru
- 2 months ago
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Job Description
Role & responsibilities
Role: Director - Off-Role Talent Sourcing/Hiring
Stakeholder Management/ Problem Solving/Key Understanding of Manpower Dynamics
Core Areas: City ops specific HR strategic programs/HR Operations. Provide direct HR support to the business leading an overall employee base of approximately 1300+ stores and to further expansion as well.
Qualification: MBA-HR or any HR-related specialization.
Experience: 8-10 years of experience in Human Resources preferably from warehouse and supply chain background. Experience in blue collar workforce management is preferred.
Responsibilities, aka, what wed like you to deliver:
- Lead the Sourcing charter for the hiring of blue collar folks across all verticals.
- Collaborate with the city business team to understand employee needs and provide, implement HR solutions.
- Work with managers and employees to address all types of employee relations/ conflict resolution issues, fairly representing all interests.
- Act as a trusted advisor to eCommerce leaders, providing guidance on various HR matters including talent management, organizational design, performance management, and employee relations.
- Implement strategies to enhance employee satisfaction and retention.
- Ensure the onboarding process meets the needs of the function.
- Implement performance management processes and provide coaching to support career development.
- Identify training needs and coordinate relevant development programs.
- Foster a culture of continuous learning and skill development within the teams.
- Implement and execute HR programs and initiatives within the eCommerce function, ensuring alignment with company-wide HR policies and practices.
- Track HR metrics to measure the effectiveness of HR programs (such as Retention, succession planning, Attrition, Diversity, mapping of critical role & critical talent)
- Provide regular reports to leadership on HR-related KPIs.
- Review and analyse business metrics including data on retention and employee experience to recommend systemic improvements.
- Provide guidance and support to eCommerce managers and employees on HR policies, procedures, and best practices.
- Needs to develop organic channels for sourcing across the roles so that the turnaround time for hiring is minimal.
Preferred candidate profile
- People with endless curiosity and hunger to learn
- Owners who will think of Zepto as their own venture
- Operators obsessed with customer experience
- Good knowledge of labour regulations
- Possess exceptional interpersonal, negotiation, and conflict-resolution abilities.
Job Classification
Industry: Internet (E-Commerce)Functional Area / Department: Human ResourcesRole Category: Recruitment & Talent AcquisitionRole: Recruitment & Talent Acquisition - OtherEmployement Type: Full timeContact Details:
Company: ZeptoLocation(s): Bengaluru
Keyskills: Blue Collar Hiring Attrition Management Succession Planning Organization Design Talent Management Performance Management Workforce Planning Employee Retention Talent Acquisition
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