Product Technical Analyst @ Zycus Infotech

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Product Technical Analyst

Zycus Infotech
0 - 1 years
Mumbai
2 months ago
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Job Description

Zycus is looking to hire Product Technical Analyst. In this role, you will be part of our US Delivery Team and work with our customers in the US region, supporting our AI-driven procurement solution and serve as a subject matter expert on Zycus Procurement Performance and Spend Analytics application.

As a Product Technical Analyst at Zycus, you will:

Support Zycus Procurement Applications (Source to Pay)
Work on all aspects of Zycus Support Desk and be the first point of Contact for Customers having queries/ issues related to Zycus products & be available on email/ chat/ call mediums for the Customer concerns
Work with the Technical Account Management Team to ensure deliverables are on-time, increase efficiency and resolve issues for customers by coordinating with multiple Teams from Zycus & Customer side to achieve Customer Satisfaction
Participate and contribute to best practices (tools/process), knowledge sharing & find ways to automate and ideate new things to enhance Customer experience, reduce manual efforts and suggest new processes
Work with customers and internal stakeholders while participating and facilitating testing including User Acceptance Testing
Evaluate and suggest innovative solutions and workarounds for customer requirements
Work efficiently on, Zycus products configuration, Incident Management Tools, MS-Excel, etc
Provide strong technical understanding of Zycus product with the ability to discuss and demonstrate the Zycus Solution and how it may be configured to meet a customer s business needs.

Education: MBA / Engineering Graduate (B.E./B.Tech) in Computer Science/ Chemical / Mechanical / Electronics / IT
Experience Level: 0-1 years
Strong written and verbal communication skills
Willingness to work 24*7 shifts .
Flexible, enthusiastic approach to work including a strong desire to learn new tools & techniques to solve business problems.
Ability to collaborate with various internal and external stakeholders
Ability to learn, execute and excel. Multitask and work with priorities

1. Industry Recognized Leader: Zycus is recognized by Gartner (world s leading market research analyst) as a Leader in Procurement Software Suites. Zycus is also recognized as a Customer First Organization by Gartner. Zycuss Procure to Pay Suite Scores 4.5 out of 5 ratings in Gartner Peer Insights for Procure-to-Pay Suites.

2. Pioneer in Cognitive Procurement: Zycus is a pioneer in Cognitive Procurement software and has been a trusted partner of choice for large global enterprises

3. Fast Growing: Growing Region at the rate of 30% Y-o-Y

4. Global Enterprise Customers: Work with Large Enterprise Customers globally to drive Complex Global Implementation on the value framework of Zycus

5. AI Product Suite: Steer next gen cognitive product suite offering

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: IT & Information Security
Role Category: IT Infrastructure Services
Role: System Analyst
Employement Type: Full time

Contact Details:

Company: Zycus Infotech
Location(s): Mumbai

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Keyskills: Analyst Invoice processing Market Research Analyst Incident management Account management Technical Analyst User acceptance testing Analytics Monitoring

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Enter Skills (key skills, subjects, technologies & roles to use in search)

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Zycus Infotech

Headquartered in Princeton, the U.S. in 1998, Zycus has grown every day to be established as an organization, which is now a leading global provider of complete Source-to-Pay suite of procurement performance solutions, with a comprehensive product portfolio for both strategic and operational aspects...

Product Technical Analyst @ Zycus Infotech

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