Walk-In Interview Drive-Virtual Care-Officer Customer Care @ Hdfc Bank

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Walk-In Interview Drive-Virtual Care-Officer Customer Care

Hdfc Bank
0 - 4 years
Pune
2 months ago
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Job Description

Job Name : Virtual Care-Officer Customer Care

Job Location : HDFC Bank LTD, Bund Garden Road, Pune

Job Description for the role:

Responsible for ensuring delivery of competent and consistent service in line with set standards that results in an enhanced customer experience for bank customers
Job Role includes, handling of inbound calls received from customers enquiring details of the product holdings, product or process related information. (for any / all products areas like Credit Cards, Bank A/Cs, Deposits, Loans, Depositories, Mutual Funds, Debit Cards, Prepaid & Forex Cards or any other Direct Banking related calls)
Deliver service quality in order to achieve Quality benchmarks defined from time to time.
Adherence to set processes of updating customer interactions in CRM Next & ensuring timely updations of interactions in appropriate systems.
Education - Graduation is compulsory

Job Classification

Industry: Banking
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success - Other
Employement Type: Walk-ins

Contact Details:

Company: Hdfc Bank
Location(s): Pune

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Keyskills: Inbound Voice Process Handling Customer Queries Inbound Calls Query Resolution Banking Products Inbound Process Inbound Customer Service Solving Queries Complaint Handling Customer Handling

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Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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Walk-In Interview Drive-Virtual Care-Officer Customer Care @ Hdfc Bank

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