Customer Care Executive @ UST

Home > Customer Success, Service & Operations - Other

Customer Care Executive

UST
0 years
Bengaluru
2 months ago
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Job Description

Role & responsibilities

We are looking for enthusiastic and customer-focused individuals to join our team as Customer Care Executives. You will be the first point of contact for our customers, ensuring their queries are resolved quickly and effectively while delivering a positive experience.

Key Responsibilities

Handle customer inquiries via phone, email, and chat.
Provide accurate information about products and services.
Resolve complaints and escalate complex issues when necessary.
Maintain customer records and update CRM systems.
Follow up with customers to ensure satisfaction.
Collect feedback and share insights with the management team.

Skills & Qualifications

Excellent communication skills (verbal & written).
Strong problem-solving ability and patience.
Basic computer knowledge and familiarity with CRM tools.
Ability to multitask and work in a fast-paced environment.
Prior experience in customer service is a plus, but freshers are welcome.

Preferred candidate profile

Graduatation , Basic English and Fluency in Hindi is mandatory

Job Classification

Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success, Service & Operations - Other
Role: Customer Success, Service & Operations - Other
Employement Type: Freshers

Contact Details:

Company: Startek Aegis Customer
Location(s): Bengaluru

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Keyskills: Bpo Customer Service Customer Care Domestic Process Inbound Process Voice Process

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₹ 2.5-3 Lacs P.A

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Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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Customer Care Executive @ UST

Home > Customer Success, Service & Operations - Other