IT Service Desk SME
- Teleperformance
- 2 - 7 years
- Hyderabad
- 1 month ago
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Job Description
We are looking for a skilled IT Service Desk SME to join our team in Bengaluru. The ideal candidate will have 2-7 years of experience providing technical support and troubleshooting hardware and software issues.
Roles and Responsibility
- Responds to and diagnoses problems through user discussions, including troubleshooting, fault rectification, and problem escalation.
- Provides effective and timely resolution of users' problems, queries, or complaints.
- Assists in hardware and software evaluation and recommends upgrades or improvements to IT infrastructure.
- Manages and oversees the implementation of short-term activities within the team.
- Delivers professional responsibilities focusing on excellence and typically manages a team of Individual Contributor co-workers.
- Executes specialized projects and activities according to set principles.
Job Requirements
- Comprehensive knowledge of the specific discipline or broader area is required.
- Ability to generate and initiate own workload without instructions or guidelines.
- Professional expertise and responsibility for end-product quality are expected.
- Decisions are operational in nature within a defined scope.
- A strong understanding of CRM/IT Enabled Services/BPO industry practices and standards is necessary.
- Excellent communication and problem-solving skills are essential.
Job Classification
Industry: BPM / BPOFunctional Area / Department: Engineering - Hardware & NetworksRole Category: IT NetworkRole: Network Service TechnicianEmployement Type: Full timeContact Details:
Company: Teleperformance (TP)Location(s): Hyderabad+ View Contact
Keyskills: crm troubleshooting technical support infrastructure
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