Systems Administrator, Technology Services
- Walmart
- 1 - 6 years
- Chennai
- 1 month ago
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Job Description
Position Summary... About the Team : We are called Associate Productivity and Experience (APEX) team. Our mission is to digitally enable the enterprise and transform associates end to end journey via technology and process driven products and services.
What youll do:
- Work as a part of IT service desk with good ITIL Framework knowledge and Terminologies
- Troubleshooting Windows, Mac operating systems VDI environments
- Demonstrating problem solving capabilities
- Adhere to established Service Levels Agreements and ensure to follow up on the ticket in a timely manner.
- Troubleshoot networking concepts like DHCP, DNS, TCP/IP, VPN and technologies.
- Provide basic and intermediate level troubleshooting, as needed, to support service desk tickets for associates
- Provide standard applications support for applications including but not limited to: Outlook email, MS suite, O365, Zoom, Jabber, VPN, Browsers, etc
- AD Password reset, Third party application installation, 2FA Setup (Google , VIP and RSA ), Bit locker password, Driver updates, SCCM application installation request, zoom and slack related troubleshooting
- VDI and VPN troubleshooting, Intune registration, YubiKey Enrollment, Elevated account YubiKey enrollment, MAC Login with Recovery
- BYOD /corporate setup, MAC OS update, Laptop login issue, MS application Issue, Web and application access issue, Laptop performance issue, Outlook issue, APP SSO issues on MAC.
- Self-service not launching on MAC, Eagle connectivity issue.
- Troubleshoot VPN Failed to load preference error, Hyper V virtualization enable on VDI, MAC OS reinstallation cases, Mac Time Sync Issues, VDI Latency Issues
- Achieve agreed targets in terms of quality, SLA attainment and reduce Ageing tickets.
- Ensure stable and well performing system environment.
- Achieving MTTR, FCR/FTR, XPR
- Apply professional competencies to administrate and optimize the assigned system environment.
What youll bring:
- Bachelor s degree in computer science, Software Engineering, or a related field. Equivalent work experience will also be considered.
- Overall 2-4 yrs of previous experience in IT helpdesk(Voice)
- Excellent communications skills (verbal and written)
- Knowledge on ITIL Framework and Terminologies
- Knowledge on Windows, Mac operating systems VDI environments
- Demonstrated problem solving capabilities
- Adhere to established Service Levels Agreements and ensure to follow up on the ticket in a timely manner
- Flexible and Open to working in a 24x7 environment with rotating shifts and rotating weeks off including holidays
- Self-motivated achiever who gains satisfaction from providing excellent customer service
- Awareness of basic networking concepts, DHCP, DNS, TCP/IP, VPN and technologies
- Provide basic and intermediate level troubleshooting, as needed, to support service desk tickets for associates
- Provide standard applications support for applications including but not limited to: Outlook email, MS suite, O365, Zoom, Jabber, VPN, Browsers, etc..
- Excellent organizational skills
- Continually develops and maintains technical skills to ensure high quality levels of technical support for end users.
About Walmart Global Tech
From entry-level to executive positions, Walmart provides limitless opportunities for growth, and career development. Walmart started small, with a single discount store and the simple philosophy of selling more for less. Today, we are a growing technology-enabled company founded on the same values as our first store. We establish clear expectations, empower associates to manage their work, and hold ourselves and one another to a high standard. Walmarts scale enables us to have an. No other company has the reach of Walmart, with 2.3 million associates worldwide and over 230 million weekly customers. Walmart is reshaping retail by investing in an expanding workforce. While technology is at the heart of our digital transformation, people are the reason we succeed and the force behind our innovations. We train our team in the skillsets of the future and bring in experts like you to help us grow .
Flexible, hybrid work
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Benefits:
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Equal Opportunity Employer:
Walmart, Inc. is an Equal Opportunity Employer - By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity- unique styles, experiences, identities, ideas and opinions - while being inclusive of all people .
Job Classification
Industry: RetailFunctional Area / Department: Engineering - Hardware & NetworksRole Category: IT NetworkRole: System Administrator / EngineerEmployement Type: Full timeContact Details:
Company: WalmartLocation(s): Chennai+ View Contact
Keyskills: Computer science Networking VPN DNS Customer support Account management Customer service Windows Information technology Technical support
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