Analyst III Infrastructure Services
- DXC Technology
- 1 - 5 years
- Bengaluru
- 2 days ago
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Job Description
Taking ownership of customer issues reported and responds to customer inquiries to ensure customer needs are met.
Assists customers in resolving technical problems by providing guidance regarding software/hardware/application issues etc.
Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues and/or refers more complex technical problems through a defined escalation process.
Follows up with customers to ensure that their inquiries are resolved within the contracted or agreed upon time frame.
Logs and tracks inquiries using a ticketing tool and maintains history records including related problem documentation.
Identifies, evaluates, and prioritizes customer problems and complaints to ensure that inquiries are resolved appropriately.
Basic Qualifications
Should have attended regular school/college with 10+2+3 as minimum qualification in any stream of subject.
Good understanding of computer systems, mobile devices and other tech products.
Ability to diagnose and troubleshoot basic technical issues.
Fresher or has a work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role.
Ability to provide step-by-step technical help, both written and verbal.
Experience with solving computer related problems.
Experience working with company escalation policy.
Requirements and Skills
Interpersonal skills to interact with customers and team members.
Excellent problem-solving and communication skills with fluent spoken English and good thought flow.
Organization skills to balance and prioritize work.
Ability to work in a team environment.
Work Environment
Work from Office is mandatory
This job role requires to work in rotational / night shifts.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Hardware & NetworksRole Category: IT NetworkRole: Head - Network OperationsEmployement Type: FreshersContact Details:
Company: DXC TechnologyLocation(s): Bengaluru
Keyskills: Basic Ticketing Interpersonal skills Social media Troubleshooting infrastructure services IT helpdesk Desktop support Technical support Recruitment
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DXC.technology DXC is the world¢¢s leading independent, end- to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology is a $25 billi...
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