Customer Service Banking Officer @ Indusind Bank

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Customer Service Banking Officer

Indusind Bank
0 - 5 years
Chennai
2 months ago
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Job Description

Job Role:

Answer inbound calls and assist customers with their Queries/Request/Complains.
Raise Request & Complaints on behalf of the customer in the CRM tool.
Generate leads and educate customers about new products & their benefits.
Maintain and adhere to compliance guidelines
Capture problem indicators, highlight and suggest improvement
Adherence to the monthly Score card parameters including Quality, Efficiency and Accuracy
Maintain adequate knowledge levels on products, processes and systems used
Ensure sales target are met
Skills Required:

o Excellent verbal communication skills

o Ability to comprehend, capture as well as interpret basic customer information

o Strong customer service focus

o Knowledge of Banking / Credit cards preferred

Work Timings: Shifts (Starting 6.30 am), Open to work in shifts / rotational offs (For Female shift window will be 8:00 am to 8:00 pm)

Languages Required: English + Hindi (compulsory).

Education: Graduates (Any stream)

Address for the candidate need to visit for the interview

Job location:

IndusInd Bank Limited. Door No.69, Eswaran Kovil Street, Old Mahabalipuram Road, Muthamizh Nagar, Karapakkam, Chennai 600097.

Contact Person mail id is mentioned below.

Email id: se*****************s@in*****d.com

Job Classification

Industry: Banking
Functional Area / Department: Customer Success, Service & Operations
Role Category: Voice / Blended
Role: Voice / Blended - Other
Employement Type: Full time

Contact Details:

Company: Indusind Bank
Location(s): Chennai

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Keyskills: Handling Customer Queries Queries/Request/Complains resolving skills Knowledge of Banking / Credit cards preferred Excellent verbal communication skills

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₹ -4.5 Lacs P.A

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Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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Indusind Bank

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Customer Service Banking Officer @ Indusind Bank

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