Ticketing Manager
- House Of Vacations
- 8 - 12 years
- Delhi, NCR
- 1 month ago
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Job Description
Job Description Ticketing Manager
Position: Ticketing Manager
Experience Required: 810 Years
Location: 111, Antriksh Bhawan, Connaught Place, New Delhi 110001
Nearest Metro: Barakhamba Road Metro Station, Gate No. 6
Department: Operations / Travel & Ticketing
Employment Type: Full-Time
About the Role
We are looking for an experienced Ticketing Manager to lead and manage our end-to-end ticketing operations. The ideal candidate must have strong expertise in domestic & international ticketing, GDS systems, team leadership, vendor coordination, and delivering seamless travel solutions.
Key Responsibilities
Ticketing Operations
- Manage domestic & international ticketing for corporate, MICE, and leisure clients.
- Handle fare construction, reissuance, cancellations, refunds, and itinerary changes.
- Ensure accuracy in ticket issuance, PNR management, and compliance with airline guidelines.
- Track fare trends, promotions, and airline policies to optimize costs.
Team Leadership
- Supervise and mentor a team of ticketing executives.
- Ensure productivity, quality control, and SLA adherence.
- Conduct regular training and performance reviews.
Vendor & Airline Coordination
- Build and maintain strong relationships with airlines, consolidators, and travel partners.
- Negotiate fares, credit terms, and service deliverables.
- Resolve operational issues and escalations.
Customer Service Excellence
- Provide efficient, accurate travel solutions and handle last-minute client requirements.
- Maintain high service standards and timely communication.
Compliance & Reporting
- Ensure adherence to company policies and airline regulations.
- Maintain MIS reports on ticketing volumes, revenue, refunds, and cost savings.
- Oversee BSP/ARC processes, invoicing accuracy, and documentation.
Required Skills & Qualifications
- 810 years of experience in airline/ticketing operations.
- Expertise in GDS systems (Amadeus / Sabre / Galileo / Worldspan).
- Strong knowledge of fare rules, routing, and airline procedures.
- Proven experience in managing teams and operations.
- Excellent communication, problem-solving, and multitasking skills.
Preferred
- Experience in corporate or MICE ticketing is a strong advantage.
- Knowledge of visa processes and travel insurance is beneficial.
How to Apply
Kindly share your updated CV on WhatsApp at 9717591***.
Job Classification
Industry: Travel & TourismFunctional Area / Department: Food, Beverage & HospitalityRole Category: Tourism ServicesRole: Tourism Services - OtherEmployement Type: Full timeContact Details:
Company: House Of VacationsLocation(s): Delhi, NCR
Keyskills: Ticketing Domestic Ticketing IATA Ticket Management Galileo Air Ticketing International Ticketing Amadeus
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