Assistant Manager - Customer Engagement @ Axis Max Life

Home > Customer Success

Assistant Manager - Customer Engagement

Axis Max Life
2 - 5 years
Mumbai
2 months ago
Email to a friend
Report this job

Job Description

Key Responsibilities:

1) DRIVING OPERATIONAL EFFICIENCIES & DISTRIBUTION ENAGAGEMENT

Daily WIP management (governance calls)
Weekly/Fort-nightly Governance calls/Meetings
Quality of Business discussions and drive issuance/ leakage/ Persistency/ E2R/ Free-look / Claims at zone/cluster level
Processing post issuance customer requests(POS)

2) ESCALATION & QUERY MGMT Single point of contact for escalations management (service query / Under writing/URMU / claims)

3) TRAINING: Train and educate sales team on the various ops process, underwriting guidelines, new initiatives and address FAQs

Preferred candidate profile

A Graduate/MBA
Experience of 3-5 years in operations or customer services in a financial services industry.

Job Classification

Industry: Insurance
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success - Other
Employement Type: Full time

Contact Details:

Company: Axis Max Life
Location(s): Mumbai

+ View Contact

Login

Candidates can login here to view contacts and apply.

Sign In Sign Up

Email:

Password:

Password too short

To create your profile, apply for a job or make a registration

Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach Resume Max 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

Candidates are expected to provide most recent and accurate profile information, inappropriate content is strictly prohibited!

Keyskills: Branch Operations Renewals Policy Issuance New Business Policy Servicing Retention Persistency

Fraud Alert to job seekers!

₹ Not Disclosed

Job application

We will notify the employer with your details. You can also attach a resume or a cover letter.

Sign In Sign Up

Email:

Password:

Password too short

To create your profile, apply for a job or make a registration

Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

Similar positions

Hiring For International Process - TECH Mahindra

Tech Mahindra

1 - 6 years

Mumbai

13 hours ago

₹ -6 Lacs P.A.

Customer Engagement Executive (Banca)

Axis Max Life

1 - 5 years

Delhi, NCR

2 days ago

₹ Not Disclosed

Customer Service Executive/tech Support/email/international Bpo/cse

Ritu placements

1 - 6 years

Kolkata

8 hours ago

₹ -5.5 Lacs P.A.

Customer Care Executive

Ienergizer

0 - 4 years

Noida, Gurugram

8 hours ago

₹ 1-2.5 Lacs P.A.

Axis Max Life

Assistant Manager - Customer Engagement @ Axis Max Life

Home > Customer Success