International Voice Process Executive
- IntouchCX
- 0 - 4 years
- Hyderabad
- 3 months ago
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Job Description
We are hiring enthusiastic and customer-focused professionals for our International Voice Process. The role involves handling inbound and outbound calls, assisting international customers, and providing effective solutions with professionalism and empathy.
Key Responsibilities:
- Handle inbound/outbound customer calls for international clients.
- Resolve queries, provide information, and ensure customer satisfaction.
- Record and update customer interactions accurately in the system.
- Escalate complex issues to the appropriate departments when required.
- Adhere to process guidelines, quality standards, and performance metrics.
- Maintain confidentiality and integrity of customer data.
Required Skills:
- Excellent communication skills in English (verbal and written).
- Strong listening and problem-solving skills.
- Ability to work in a fast-paced environment and under pressure.
- Good interpersonal and customer-handling skills.
- Basic computer knowledge (MS Office, CRM tools, etc.).
Eligibility Criteria:
- Freshers and experienced candidates are welcome.
- Willingness to work in night shifts / rotational shifts.
- Candidates with prior BPO / International Voice Process experience will have an added advantage.
Benefits:
- Attractive salary and performance-based incentives.
- Opportunity to work with leading global clients.
- Paid training and career growth opportunities.
- Transport facility.
- Apply now by sharing your resume to ya**********r@in******x.com OR (+91) 7386528***
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer Success, Service & Operations - OtherRole: Customer Success, Service & Operations - OtherEmployement Type: FreshersContact Details:
Company: IntouchCXLocation(s): Hyderabad
Keyskills: International Voice Process Customer Support International Call Center International Voice International Calling International BPO
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IntouchCX
About company *IntouchCX Intouchcx is a global customer care and technology company that provides value- driven, future-forward solutions. For over 20 years, we have been the people and technology behind the worlds biggest brands, empowering human potential through our artificial intelligence di...
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