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Customer Support Executive - Voice @ Flobiz A Unit Of

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 Customer Support Executive - Voice

Job Description

Hi we are hiring for Customer Support Associate - Voice


Key Responsibilities:

  • Inbound calls based on callback requests raised by users.
  • Understand customer concerns and provide appropriate resolutions over the call.
  • Document the conversation outcomes accurately in the system/CRM.
  • Follow standard calling scripts and maintain professionalism in all interactions.
  • Escalate complex issues to relevant teams when required.
  • Ensure timely follow-up for unresolved or pending cases.
  • Coordinate with call support agents for context or additional information if needed.
  • Maintain high customer satisfaction by being empathetic, patient, and solution-driven.

Requirements:

  • 6 Months 3 years of experience in Intbound - Out-bond voice support or customer service roles.
  • Excellent verbal communication skills in English, Hindi and any other regional language. 
  • Strong listening skills and ability to understand customer issues clearly.
  • Basic proficiency in using CRMs or support tools.
  • Willingness to work in shifts, including holidays.
  • Patience and a customer-first attitude.
  • Minimum qualification: Graduate.

Language: English + Hindi + Any Regional Languages


Location: Bommanahalli, HSR Layout.


Contact details : +91 89511 19282 / m.********h@fl***z.in


Job Classification

Industry: Financial Services
Functional Area / Department: Customer Success, Service & Operations
Role Category: Voice / Blended
Role: Customer Retention - Voice / Blended
Employement Type: Full time

Contact Details:

Company: Flobiz A Unit Of
Location(s): Bengaluru

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Keyskills:   Hindi Voice Process Outbound Customer Support Customer Service Domestic Calls Inbound

 Fraud Alert to job seekers!

₹ .5-4.25 Lacs P.A

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Flobiz A Unit Of

About FloBiz: FloBiz is a fast-growing SMB Tech startup on a mission to help small businesses grow with cutting-edge tech like AI. We dream of a world where every small business runs like a modern tech startupefficient, data-driven, and scalable. Our goal? To make business operations simpler, faste...