Chat Support Executive
- Impetus Career
- 1 Positions
- Ahmedabad
- 2 months ago
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Job Description
- Provide real-time chat support to international customers.
- Resolve inquiries and issues efficiently and professionally.
- Maintain accurate records of customer interactions.
- Collaborate with internal teams to escalate and resolve complex issues.
- Stay updated on product information and company policies.
- Assist with customer onboarding and product demonstrations.
- Contribute to improving chat support processes and customer satisfaction.
- Previous experience in customer support or a related field.
- Proficiency in multiple languages is a plus.
- Strong written communication skills.
- Ability to multitask and manage multiple chat conversations at once.
- Excellent problem-solving skills.
- High level of empathy and patience.
- Ability to work flexible hours, including evenings and weekends.
- Live chat software
- CRM systems
- Multilingual proficiency
- Problem-solving
- Communication
- Customer service
- Time management
Under grad fresher with good communication and typing speed can also apply.
Candidate must be from the local region of ahmedabad.
Responsibilities
Qualifications
Required Candidate profile
Required excellent communication skills
comfortable in rotational shift, 9 hours working
5 days working , 2 rotational off
Skills
Employement Category:
Employement Type: Full timeIndustry: BPO / Call CenterRole Category: Customer Service (International)Functional Area: Not SpecifiedRole/Responsibilies: Chat Support ExecutiveContact Details:
Company: Impetus CareerLocation(s): Ahmedabad+ View Contact
Keyskills: process international bpo chat international call center chat process blended process international sales customer support international international voice process customer care customer service
Fraud Alert to job seekers!
₹ 0 to 4 Yr
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