TCC Voice Process @ NLB

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TCC Voice Process

NLB
0 - 5 years
Noida, Gurugram
4 months ago
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Job Description

Role & responsibilities

Handle inbound customer calls professionally.
Understand customer needs and provide accurate information or solutions.
Maintain call quality standards in terms of tone, clarity, grammar, and active listening.
Achieve daily/weekly/monthly targets for call handling, resolution rate, and customer satisfaction.
Record and update customer interactions in the CRM system.
Escalate unresolved issues to the appropriate department for timely resolution.
Stay updated on product, process, and system knowledge to provide correct information.
Adhere to company policies, process guidelines, and compliance requirements.

Preferred candidate profile

Minimum: 10+2 / Graduate in any discipline.

13 years of experience in voice process/customer service.

Experience in [BPO/BFSI/e-commerce/telecom] will be an advantage.

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Customer Success, Service & Operations
Role Category: Voice / Blended
Role: Voice / Blended - Other
Employement Type: Full time

Contact Details:

Company: NLB Services
Location(s): Noida, Gurugram

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Keyskills: Voice Support International Voice Process

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₹ 2.5-6 Lacs P.A

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Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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NLB

Captum IT is a domestic IT staffing company which was founded by a group of IIM Calcutta Alumnus to redefine the way a services company works and to bring in the much needed quality with precision and timing. Over the years we have been fortunate to work with multiple organizations as preferred part...

TCC Voice Process @ NLB

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