Customer Care Executive
- Teleperformance (TP)
- 0 - 5 years
- Noida, Gurugram
- 2 months ago
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Job Description
Role & responsibilities
- Provide on-line support for on/offshore customers.
- Resolve known customer issues using a knowledgebase, direct use of product and tools, product user guides, and other reference materials
- Be responsible to deliver a high quality, customer-driven, support service resolving customer enquiries at the first point of contact wherever possible.
- Assist customer in resolving any open requests for support, assistance, information on upgrading etc.
- Demonstrate ownership and willingness to resolve issues in a timely manner. Demonstrates confidence and willingness to resolve customer requests or queries.
- Maintain and improve Customer Satisfaction by delivering against those initiatives that have been identified as crucially important during each and every customer support engagement, for voice
- Deliver First Incident Resolution by handling customer requests and resolving customer issues as often as possible during the first contact.
Education and Specific Training
- Under Graduation + 6 Months Experience / Graduation
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Voice / Blended - OtherEmployement Type: Full timeContact Details:
Company: Teleperformance (TP)Location(s): Noida, Gurugram+ View Contact
Keyskills: Customer Care International Voice Process BPO Voice Process
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