Application Tech Support Practitioner @ Accenture

Job Description

 About The Role  
Project Role :Application Tech Support PractitionerProject Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills :Service Desk Management, Service Desk Voice Support
Good to have skills :NA
Minimum 2 year(s) of experience is required
Educational Qualification :15 years full time educationSummary:As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. You can accurately define a client issue and interpret and design a resolution based on deep product knowledge.
Roles & Responsibilities:

Expected to perform independently and become an SME.

Required active participation/contribution in team discussions.

Contribute in providing solutions to work-related problems.

Provide timely and effective service desk voice support.

Troubleshoot and resolve technical issues reported by clients.

Document all support interactions and solutions provided.

Collaborate with team members to enhance service desk operations.

Stay updated on the latest technology trends and best practices. Professional & Technical Skills:

Must To Have Skills:

Proficiency in Service Desk Management, Service Desk Voice Support.

Strong understanding of IT service management principles.

Experience in incident management and problem resolution.

Knowledge of remote desktop tools and ticketing systems.

Ability to communicate effectively with clients and team members.
Additional Information:

The candidate should have a minimum of 2 years of experience in Service Desk Management.

This position is based at our Gurugram office.

A 15 years full-time education is required. Qualification 15 years full time education

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Engineering - Hardware & Networks
Role Category: Telecom
Role: Telecom - Other
Employement Type: Full time

Contact Details:

Company: Accenture
Location(s): Noida, Gurugram

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Keyskills:   service management service desk service desk management incident management voice support international bpo inbound customer service customer care customer support technical support voice process troubleshooting international call center