AI Chatbot Trainer /Quality Analyst
- IntouchCX
- 2 - 4 years
- Hyderabad
- 2 months ago
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Job Description
Job Title: AI Specialist
About the Role
We are looking for a passionate AI Specialist to join our team. You will help improve our AI-powered bots, strengthen our knowledge base, and design better AI prompts to deliver a smoother customer and agent experience.
Key Responsibilities:
Train, test, and fine-tune AI bots to make them smarter and more accurate.
Spot issues in bot conversations and fix them to reduce escalations.
Work with agents and supervisors to collect feedback and improve bot training.
Create and update knowledge base articles so both bots and humans have the right information.
Collaborate with subject matter experts to keep content up to date with policies, processes, and product details.
Improve knowledge base content using feedback and usage patterns.
Write and refine AI prompts to ensure better and more natural responses.
Test different prompt styles to optimize AI performance in customer service situations.
Partner with QA teams to measure AI quality and add it to existing QA checks.
Review AI responses to ensure they meet quality standards and share improvements.
Work with engineers, data scientists, and operations teams to implement solutions.
Share insights and recommendations with both technical and non-technical teams.
Requirements:
Bachelors degree in Computer Science, Linguistics, Data Science, or related field.
Experience in a contact centre or with contact centre tools (preferred).
Knowledge of prompt engineering for conversational AI.
Experience in building and maintaining knowledge bases.
Strong analytical skills to interpret data and identify trends.
Excellent written and verbal communication skills.
Familiarity with AI quality checks and auditing is an advantage.
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: OperationsRole: Operations - OtherEmployement Type: Full timeContact Details:
Company: IntouchCXLocation(s): Hyderabad
Keyskills: Quality Analyst AI Chatbot
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IntouchCX
About company *IntouchCX Intouchcx is a global customer care and technology company that provides value- driven, future-forward solutions. For over 20 years, we have been the people and technology behind the worlds biggest brands, empowering human potential through our artificial intelligence di...
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