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SPE-Ins Claims @ Cognizant

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Cognizant  SPE-Ins Claims

Job Description



Job Summary

Join our dynamic team as a Specialist in Insurance Claims where you will leverage your expertise in MS Office and MS Excel to enhance our contact center operations. With a focus on efficiency and accuracy you will play a crucial role in processing claims and providing exceptional service to our clients. This night shift office-based role offers an opportunity to make a significant impact on our customer satisfaction and operational success.


Responsibilities

  • Process insurance claims efficiently and accurately to ensure timely resolution and client satisfaction.
  • Utilize MS Office and MS Excel to manage and analyze claim data effectively.
  • Collaborate with team members in the contact center to address client inquiries and provide solutions.
  • Maintain detailed records of claims and interactions to support seamless operations.
  • Communicate clearly and professionally with clients to gather necessary information and provide updates.
  • Identify opportunities for process improvements and contribute to enhancing operational efficiency.
  • Ensure compliance with company policies and industry regulations in all claim processing activities.
  • Provide feedback and insights to management to support strategic decision-making.
  • Assist in training new team members by sharing knowledge and best practices.
  • Monitor claim trends and report findings to help improve service delivery.
  • Engage in continuous learning to stay updated with industry developments and company offerings.
  • Support the team in achieving performance targets and maintaining high service standards.
  • Contribute to a positive work environment by fostering teamwork and collaboration.

    • Qualifications

  • Demonstrate proficiency in MS Office and MS Excel to handle data and documentation effectively.
  • Exhibit strong communication skills in English both written and spoken to interact with clients and team members.
  • Possess experience in a contact center environment enhancing customer service and operational skills.
  • Show a keen attention to detail and accuracy in processing claims and maintaining records.
  • Display the ability to work independently and as part of a team in a fast-paced environment.
  • Have a good understanding of contact center operations and customer service principles.

    • Job Classification

    Industry: IT Services & Consulting
    Functional Area / Department: Customer Success, Service & Operations
    Role Category: Operations
    Role: Operations - Other
    Employement Type: Full time

    Contact Details:

    Company: Cognizant
    Location(s): Bengaluru

    + View Contact

    Keyskills:   customer service insurance claims operational efficiency client satisfaction process improvements excel contact center operations customer satisfaction service delivery strong communication skills claims record maintenance ms office communication skills

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