Assistant General Manager Quality Assurance North
- Apex Kidney Care
- 10 - 12 years
- Delhi, NCR
- 2 months ago
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Job Description
Position: GM Quality Assurance, North
Reporting to: General Manager
Location: New Delhi, Rajouri GardenKey Responsibilities:
- Clinical Outcomes Focus:
- Drive continuous improvement initiatives to achieve and sustain dialysis adequacy (Kt/V, CBV, URR targets) across all centers.
- Implement strategies to increase dialysis frequency through structured patient and center-level interventions.
- Patient Education Programs:
- Plan, organize, and conduct regular patient education programs across the zone to improve patient awareness and compliance.
- Governance and Reporting:
- Prepare and submit monthly Governance Review Data (Clinical) to senior leadership.
- Hiring and Manpower Management:
- Conduct interviews for hiring of clinical staff (nurses, technicians, and other support roles).
- Work closely with the HR team for continuous support and coordination in the recruitment and onboarding process.
- Perform periodic manpower analysis based on center utilization data and recommend staffing additions or rationalizations as needed.
- Center Visits and Audits:
- Conduct random center visits across the zone to monitor clinical practices, adherence to SOPs, and operational issues.
- Ensure successful completion of government regulatory audits by maintaining all documentation, practices, and records as per regulatory requirements.
- Training and Development:
- Design, develop, and conduct regular clinical training programs (including creating training PPTs and content) for all clinical teams.
- Monitor training effectiveness and ensure knowledge implementation at the center level.
- SOP Implementation and Monitoring:
- Ensure uniform implementation of clinical SOPs across all centers.
- Regularly monitor compliance to SOPs and take corrective actions where deviations are observed.
- Clinical Team Management:
- Act as the first point of escalation for clinical team issues and coordinate with HR for resolution of grievances or operational challenges.
- Meetings and Reviews:
- Conduct regular team meetings with Clinical Heads/Nursing Heads.
- Lead Monthly Clinical Review Meetings to assess performance, discuss challenges, and implement corrective actions.
- Collect, analyse, and submit monthly clinical data in a structured format to senior management.
Skills and Competencies Required:
- Strong leadership and team management abilities.
- In-depth understanding of dialysis clinical operations and patient care protocols.
- Knowledge of government regulations, NABH standards (preferred), and regulatory compliance for healthcare facilities.
- Excellent communication, presentation, and report writing skills.
- Strong analytical and problem-solving abilities.
- Ability to manage multiple centers and teams across a wide geographical zone.
Other Requirements:
- Willingness to travel extensively across assigned zone.
- Proficiency in MS Office (Excel, PowerPoint, Word).
- Ability to work collaboratively across teams and functions.
- More than 10 years of experience
- Should have experience in dialysis
Job Classification
Industry: Medical Services / HospitalFunctional Area / Department: Healthcare & Life SciencesRole Category: Healthcare & Life Sciences - OtherRole: Healthcare & Life Sciences - OtherEmployement Type: Full timeContact Details:
Company: Apex Kidney CareLocation(s): Delhi, NCR+ View Contact
Keyskills: Leadership Dialysis Team Management Patient Care
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