Sr Associate, Client Tech Support Engineering
- FIS
- 2 - 5 years
- Bengaluru
- 2 months ago
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Job Description
Calling all innovators find your future at Fiserv, Were Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the worldWe connect financial institutions, corporations, merchants, and consumers to one another millions of times a day quickly, reliably, and securely
Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, were involved
If you want to make an impact on a global scale, come make a difference at Fiserv, Job Title
Sr Associate, Client Tech Support Engineering
What Does a great Client Tech Support do at Fiserv
Fiserv is looking for detail-oriented and customer-focused Deposit & Loan Operations Specialist to join our application support team
This role is essential in ensuring the accuracy, compliance, and efficiency of both deposit and loan servicing functions within a credit union environment
The ideal candidate will have a strong understanding of U
S
banking and credit union regulations, transaction processing, and loan documentation, along with excellent problem-solving and communication skills, What Will You Do
Deposit Operations
Process ACH transactions, wire transfers, NSF checks, stop payments, and mobile deposits, Reconcile daily transactions including ATM activity, branch capture, and general ledger suspense accounts, Manage exception items such as non-posted transactions, stopped payments, and Federal Reserve adjustments, Monitor and maintain member accounts, including dormant status and fraud alerts, Provide support for online banking and remote deposit capture systems, Loan Operations
Perform loan boarding, modifications, payoffs, and escrow analysis, Resolve loan exceptions and discrepancies in a timely manner, Maintain accurate collateral documentation and vault records, Assist with year-end reporting, including 1099 and 1098 forms, Support servicing commercial, mortgage, and installment loans, What You Will Need To Have
This position requires working in night shifts
Candidates must be comfortable working US timings, The candidate will follow the U
S
federal holiday schedule as part of their work calendar
Credit Union & Banking Compliance: Familiarity with NCUA, FDIC, OFAC, CIP, CTR, and other regulatory frameworks, Core Banking Systems: Experience with platforms such as Jack Henry, Fiserv, or credit union-specific systems like Symitar, Manage and respond to inbound calls from clients, ensuring timely and accurate information is provided, Real-time account balances and transaction history
Member Service Orientation: Ability to handle inquiries and resolve issues professionally, Problem Solving & Decision Making: Especially in exception handling and regulatory compliance, Team Collaboration: Comfortable working across departments and with auditors, Financial Reconciliation: Strong accounting and transaction balancing capabilities, What Would Be Nice To Have
CRM Systems: Experience with member interaction and tracking tools, Microsoft Office Suite: Proficiency in Excel for reporting and analysis, Good to have knowledge of AI-Powered Chatbots & Virtual Assistants, Thank You For Considering Employment With Fiserv
Please
Apply using your legal name
Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable), Our Commitment To Diversity And Inclusion
Fiserv is proud to be an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law, Note To Agencies
Fiserv does not accept resume submissions from agencies outside of existing agreements
Please do not send resumes to Fiserv associates
Fiserv is not responsible for any fees associated with unsolicited resume submissions, Warning About Fake Job Posts
Please be aware of fraudulent job postings that are not affiliated with Fiserv
Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information
Any communications from a Fiserv representative will come from a legitimate Fiserv email address,
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Non VoiceRole: Technical Support - Non VoiceEmployement Type: Full timeContact Details:
Company: FiservLocation(s): Bengaluru+ View Contact
Keyskills: transaction processing excel accounting union credit loan collection communication skills
Fraud Alert to job seekers!
₹ Not Disclosed
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