Floor Manager
- Chetu
- 10 - 20 years
- Noida, Gurugram
- 3 months ago
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Job Description
Roles & Responsibilities of a Floor Manager in an IT Company
1. People Management
- Team Coordination: Ensure smooth collaboration among team members across departments.
- Conflict Resolution: Mediate interpersonal issues and maintain a harmonious work environment.
- Attendance & Shift Oversight: Monitor employee attendance, punctuality, and shift adherence.
- Onboarding Support: Assist HR in integrating new hires into the floor culture and operations.
2. Floor Culture & Behavior
- Culture Champion: Promote a positive, inclusive, and respectful workplace culture.
- Behavioral Standards: Enforce professional conduct and company values.
- Engagement Activities: Organize team-building events, recognition programs, and informal gatherings.
- Feedback Loop: Encourage open communication and feedback between employees and leadership.
3. Data-Based Decision Making
- Operational Metrics Tracking: Monitor KPIs such as productivity, downtime, and issue resolution rates.
- Trend Analysis: Use data to identify patterns in performance, attendance, and morale.
- Reporting: Provide regular reports to senior management with actionable insights.
- Tool Optimization: Recommend or implement tools that improve workflow based on data insights.
4. Performance Evaluation & Grading
- Evaluation Framework: Collaborate with HR and team leads to define fair and transparent performance metrics.
- Regular Reviews: Conduct monthly/quarterly performance reviews and provide constructive feedback.
- Grading System: Maintain a grading system that reflects individual contributions, growth, and potential.
- Improvement Plans: Identify underperformers and design personalized development plans.
5. Operational Oversight
- Floor Readiness: Ensure all systems, equipment, and facilities are functioning optimally.
- Compliance Monitoring: Enforce adherence to safety, security, and IT policies.
- Escalation Handling: Act as the first point of contact for operational issues and escalate when needed.
6. Leadership & Development
- Mentorship: Guide junior staff and foster leadership potential.
- Training Coordination: Identify skill gaps and coordinate training sessions.
- Succession Planning
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Software & QARole Category: Software DevelopmentRole: Software Development - OtherEmployement Type: Full timeContact Details:
Company: ChetuLocation(s): Noida, Gurugram
Keyskills: People Management Skills People Management Floor Management
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Chetu
Established in 2000, Chetu has become a recognized leader in software solutions and support services. With a global team of over 2,800 software professionals, the company operates primarily from its three advanced software development centers in Sector 63, Noida. These facilities, spanning more th...
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