Senior Customer Service Representative @ Tech Mahindra

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Senior Customer Service Representative

Tech Mahindra
13 Positions
Mumbai
6 months ago
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Job Description

Handle customer queries via phone calls, emails, or chats to resolve their concerns in a timely and professional manner.

Provide accurate information on products/services offered by the company to customers.

Identify opportunities to upsell/cross-sell relevant products/services based on customer needs.

Maintain records of all interactions with customers using CRM software.

Collaborate with internal teams to resolve complex issues that require escalation.

Employement Category:

Employement Type: Full time
Industry: BPO / Call Center
Role Category: Customer Service (International)
Functional Area: Not Specified
Role/Responsibilies: Senior Customer Service Representative

Contact Details:

Company: Tech Mahindra Ltd.
Location(s): Mumbai

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Keyskills: critical thinking problem solving international bpo teamwork communication time management excellent

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Your name (*)

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Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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Tech Mahindra

Tech Mahindra Limited is an Indian multinational provider of information technology (IT), networking technology solutions and Business Process Outsourcing (BPO) to the telecommunications industry. Tech Mahindra is a US$4.2 billion company with over 117,000 employees across 90 countries. It provide...

Senior Customer Service Representative @ Tech Mahindra

Home > Customer Service (International)