Senior Operations Manager @ Taskus

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Senior Operations Manager

Taskus
6 - 11 years
Mumbai
3 months ago
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Job Description

Key Responsibilities:

Lead end-to-end delivery of multiple BPO processes, ensuring adherence to client SLAs, KPIs, and quality standards.
Manage and mentor a team of Operations Managers, Team Leaders, and associates to achieve productivity and performance goals.
Develop and implement strategies to improve efficiency, reduce costs, and enhance customer satisfaction.
Monitor daily operations and review key performance metrics to ensure optimal process performance.
Drive operational excellence through automation, process reengineering, and continuous improvement initiatives.

Job Classification

Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Operations Manager
Employement Type: Full time

Contact Details:

Company: Taskus
Location(s): Mumbai

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Keyskills: cost reduction operations management team leading daily operations operational excellence project management team management problem management change management itsm incident management service delivery management itil sla management

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Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

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Taskus

Senior Operations Manager @ Taskus

Home > Operations