Team Lead , Salary upto 8 L/A , Call Apoorva
- Accenture
- 3 - 8 years
- Hyderabad
- 2 months ago
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Job Description
Job Title:
Team Leader, Operations
Graduate with 1 year as a Team Leader International Voice process
Job Description
technology-enabled global business services compin customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.
Role and Key Responsibilities:
- Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements.
- Regularly impart effective coaching to team members, ensuring consistent high performance delivery.
- Identify performance related issues, develop an action plan for improvement and implement corrective actions.
- Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs) and financial expectations.
- Communicate expectations to employees and provide timely updates.
- Provide subject matter expertise in handling escalated customer calls as needed.
- Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities.
- Stay current on internal work processes, policies and procedures. Attend required manager development training.
Key skills & knowledge:
- Associate's degree in related field with two to four years of relevant experience preferred
- Highly motivated individual with skills to develop and coach team members to achieve performance expectations.
- Work well under pressure and follow through on items to completion!
- Strong oral and written communication skills; Ability to lead team members, multi-tasking, prioritization and meeting timelines of deliverables.
- Ability to mentor, coach and provide direction to team members.
- Willingness to work in a flexible schedule.
Educational qualification: Graduation
Call Hr to schedule your interview Ad**i@77*******9
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer SuccessRole: Customer Success - OtherEmployement Type: Full timeContact Details:
Company: AccentureLocation(s): Hyderabad
Keyskills: Team Handling Team lead lead Team Coaching Team Management Team Supervision TL Team Leading handling Shrinkage banking
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