Functional Consultant, Customer Support (Func) @ Icertis

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Functional Consultant, Customer Support (Func)

Icertis
2 - 5 years
Pune
3 months ago
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Job Description

Responsibilities:

Understand how the product works and how it is used by customers
Work closely with customers to answer questions about features and capabilities of our product Interact with customers on call to troubleshoot issues, provide workarounds by leveraging your troubleshooting skills.
Develop knowledgebase articles for both customer and internal staff to reduce troubleshooting time and drive faster issue resolution.
Provide technical expertise, guidance, mentorship to team members. Participate in hiring processes.
Continue to upgrade own knowledge as per the new product version

Skills and Qualifications:

2 to 3 years previous experience in an Application Support role. Willingness to work in rotational 24/7 shifts.
Excellent database knowledge and troubleshooting skills with expertise in SQL & Stored Procedures.
Exposure to Windows Azure and Cloud Computing will be an added advantage.
Deep understanding of customer support processes and tools. Ability to follow defined processes.
Outstanding written and verbal communication skills.
The ability to coordinate, follow up, follow through and drive issues to closure proactively.
Ability to follow the defined process to provide best solution to customer issues and get excellent customer satisfaction.
The ability to be a good listener, and to understand customer issues. Ability to provide innovative workarounds or design a solution to fix customers problem.
Ability to work in team and help team achieve the organization goals along with individual milestones.

Job Classification

Industry: Software Product
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success - Other
Employement Type: Full time

Contact Details:

Company: Icertis
Location(s): Pune

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Keyskills: Application Support SQL Azure L2 Support

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Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

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AT SMART SOURCE WE DO NOT CHARGE ANY PROFESSIONAL FEES FROM CANDIDATE.

Functional Consultant, Customer Support (Func) @ Icertis

Home > Customer Success