Team Leader Operations @ IGT Solutions

Home > Operations

Team Leader Operations

IGT Solutions
2 - 5 years
Pune
3 months ago
Email to a friend
Report this job

Job Description

Job Title: Team Leader Ecommerce Experience (Chat Experience)
Location: Pune
Shifts: Rotational (24x7 environment)

Key Responsibilities:

Lead and manage a team of 1520 members.
Drive team performance across productivity, quality, shrinkage, and attrition.
Provide regular coaching and support to team members.
Review and recommend improvements to processes to enhance performance and CSAT.
Identify training needs and address process gaps.
Monitor performance and conduct weekly coaching sessions.
Handle floor support and escalations.
Ensure achievement of individual contributor (IC) targets.
Maintain AHT levels as per targets across tenure buckets.
Utilize basic computer skills, especially MS Excel.

Requirements:

Prior experience in handling international processes.
Experience in team management and supervision.
Excellent verbal and written communication skills in English.
Strong organizational and analytical abilities.
Flexible to work in a 24x7 environment.

Job Classification

Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Team Leader
Employement Type: Full time

Contact Details:

Company: IGT Solutions
Location(s): Pune

+ View Contact

Login

Candidates can login here to view contacts and apply.

Sign In Sign Up

Email:

Password:

Password too short

To create your profile, apply for a job or make a registration

Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach Resume Max 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

Candidates are expected to provide most recent and accurate profile information, inappropriate content is strictly prohibited!

Keyskills: attrition ecommerce shrinkage team handling aht csat

Fraud Alert to job seekers!

₹ -5.5 Lacs P.A

Job application

We will notify the employer with your details. You can also attach a resume or a cover letter.

Sign In Sign Up

Email:

Password:

Password too short

To create your profile, apply for a job or make a registration

Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

Similar positions

Head Operations For our hospital at Nashik

Apollo Hospitals

8 - 13 years

Nashik

3 days ago

₹ Not Disclosed

Operations Executive

Petpooja

1 - 3 years

Ahmedabad

5 days ago

₹ 2.5-3.5 Lacs P.A.

Operations Senior Manager

Teleperformance

4 - 9 years

Hyderabad

5 days ago

₹ Not Disclosed

Operations Manager

Teleperformance

4 - 9 years

Hyderabad

5 days ago

₹ Not Disclosed

IGT Solutions

Artech works with over 100 Fortune 500 clients across the USA, Canada, India, the Philippines, and Singapore.\n\nOur Brand Philosophy:\n\nWe believe intelligence is a combination of technology and human ability translated into intelligent solutions. Today, organizations need a workforce that can pro...

Team Leader Operations @ IGT Solutions

Home > Operations