Customer Contact Comms New Associate-Messaging
- Accenture
- 0 - 1 years
- Hyderabad
- 3 months ago
- Email to a friend
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Job Description
About The Role
Skill required: Social - Service Desk Non-Voice Support
Designation: Customer Contact Comms New Associate
Qualifications:Any Graduation
Years of Experience:0 to 1 years
What would you do?
You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. Candidate who is good in email and chat process, who is good in typing is what is preferred here Recording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support. Manage unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web and chat.
What are we looking for?
Good comms skills Good knowledge of Social media platforms Experience working in BPO industry Good comms skills Team management skills Experience working on Incident management Project management experience is a bonus
Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your primary interaction is within your own team and your direct supervisor In this role you will be given detailed instructions on all tasks The decisions that you make impact your own work and are closely supervised You will be an individual contributor as a part of a team with a predetermined, narrow scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer SuccessRole: Customer Success AssociateEmployement Type: Full timeContact Details:
Company: AccentureLocation(s): Hyderabad
Keyskills: project management service operations management skills customer support incident management international bpo chat process customer service chat support service request voice process handling escalations web technologies email support
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